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Membership Project Coordinator

3 months ago

Oak Brook, United States lions clubs international Full time

**We’re in the business of Good.**

Lions Clubs International is the largest service club organization in the world. Our 1.4 million members are serving locally and globally to help take on some of the biggest challenges facing humanity.

Every Lion and club are supported by our international association. More than 300 Lions International staff members are constantly working on tools and technology to enhance Lions’ service. When caring people join together, roll up their sleeves and take action to make their community better, it’s an incredible feeling for everyone involved.

Here's how you can help. We are currently looking for a **Membership Project Coordinator** to join our team and rise to the challenge of empowering service.

**Position Highlights**:
Primary responsibility for this position is to coordinate projects within the member experience department and other stakeholders. These projects include, but are not limited to membership development grant administration, new member kit project management, and membership award project management. In addition, this position will support the division by leveraging access to internal membership database and relationships with IT to create reports used to guide program development and utilization.

**What You’ll Do**:

- Administer Membership Development Grants:

- Process expense claims in accordance with policy. Evaluate whether exceptions are needed and collaborate with Finance as needed.
- Evaluate grant effectiveness and provide recommendations for future programs based on effective grant utilization.
- Manage the annual process of ordering and distributing new member kits by working with various internal and external stakeholders, including but not limited to regional offices, marketing, purchasing, district and club administration, and mail services.
- Manage the budget for new member kits, and track expenses to explain any variances to the budget.
- Create membership growth projections to determine the kit quantities needed to be ordered at all locations.
- Ensure artwork is completed and delivered on time to all requisite parties.
- Ensure kits are delivered on time at the beginning of the year.
- Provide oversight to ongoing shipments and exceptions to standard operating procedures.
- Manage membership awards and special presidential initiatives in collaboration with other teams.
- Establish and manage the annual budget for membership awards, providing explanations to variances.
- Collaborate with IT and other teams to ensure existing reports are accurate and customer service can be provided to Lions with questions.
- Create custom reports as needed for special awards.
- Coordinate annual updates to award letters.
- Evaluate and maintain inventory for awards.
- Develop annual projects for each award to help ensure efficient ordering and distribution, provide suggestions for improvement.
- Answer inquiries from Lions regarding awards.
- Analyze membership awards to ensure effectiveness, develop strategies, in collaboration with others, to identify and leverage active Lions who are award recipients.
- Develop additional project plans as needed to ensure deadlines across the division are not missed for various projects as needed.
- Data Management
- Create reports to guide organizational strategy for both staff and Lion leadership using both internal and external membership databases.
- Create reports to guide future development of membership programs including but not limited to new member experience and dropped member campaigns.
- Use data to identify trends and make recommendations on program and organizational strategy.
- Provide suggestions for program improvement.

**We’re Looking for Someone With**:

- Minimum of three years operational experience
- One year experience with Salesforce
- Strong Written and Verbal Communication skills
- Experience working with Salesforce CRM preferred
- Intermediate experience with Excel
- Ability to travel domestically and internationally less than 10% annual

**Why You’ll Love Working Here**:
Lions Clubs International has excellent benefits for you and your family. We believe in a balanced work-life and have programs and benefit plans to support our employees, such as:

- Three weeks paid time off plus time off for volunteering
- Flexible and hybrid work schedules
- Comprehensive medical, dental, vision, and life insurance plans
- Flex spending accounts for medical and dependent care
- 401K with employer match
- Reimbursable training
- Casual dress

Diversity, equity and inclusion are at the core of who we are. Diverse and inclusive teams have a positive impact on the work we do, and we know that having varied perspectives helps generate innovative ideas to solve complex problems in an ever-changing world.

**Lions Clubs International Is an Equal Opportunity Employer**

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