Team Lead, Patient Navigator

3 weeks ago


East Hanover, United States Novartis Full time

**Summary**:
**About the Role**:
Key Responsibilities:
- Lead a team of 12-14 customer-facing Patient Navigators with responsibility handling all aspects of patient case navigation (start form intake, benefits check, prior authorization and appeals, etc.). This work will focus on one or more of Novartis’s specialty brands
- Oversee the case management system use and best practices for end-to-end patient case journey from intake through reimbursement management
- Evolve skills to navigate the payer landscape regarding Novartis programs over time
- Prepare proper documentation and notifications; perform proper escalation, tracking, and follow-up
- As applicable, raise innovative ideas which will drive improved efficiency and effectiveness of customer service to Director
- Monitor performance, attendance, and quality at the team level and lead coaching, training, and support to drive service excellence and KPI and SLA achievement
- Identify trends in floor behavior and performance to guide coaching, training, and communication; assist in identification of process improvements
- Share and encourage best practices for motivating Patient Navigators; foster a collaborative team environment; foster a culture of innovation
- Along with the Director, communicate regularly with the team regarding policy changes, improvement opportunities, and policies

Education: Bachelor’s Degree required
- Essential Requirements:
- Previous 5+ years of experience in a specialty pharmacy, medical insurance, reimbursement hub experience, physician’s office, healthcare setting, and/or insurance background preferred
- 3+ years of experience working with Complex Specialty products in a pharmaceutical/healthcare setting required (such as Biologics, Medical Devices, Oncology, Transplant, Infusion, Rare Disease, etc.)
- 2+ years of proven end-to-end case management experience completing patient information Intake (data entry, obtaining consents), Reimbursement activities (benefits checks, prior authorizations, billing/coding) and/or general Case Management with specialty products
- Proven experience in coaching/teaching/mentoring other co-workers
- Expertise working with data entry system(s), case management systems, fax machines, computer software, and telephone technology
- Excellent phone and verbal communication skills - ability to follow oral and written directions
- Ability to collaborate with Novartis field teams who may be responsible for reimbursement activities with customers, and share insights
- Forward thinker who can adapt and grow with the evolving Novartis Patient Support landscape

Desirable Requirements:
- Prior experience leading a team in call center environment

Other Work Requirements:
- This job requires you live within 90 miles of the East Hanover site of Novartis.
- When working from home, a quiet dedicated space with internet/WiFi service or the ability to obtain such service (Novartis offers a subsidy to partially cover the cost of this technology) where the employee can work without interruption
- Must be flexible on schedule and hours to accommodate an 8AM to 8PM operational schedule
- Overtime may be required from time to time
- For Patient Support Center (PSC) Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete initial training, including passing simulations and become certified to do the roleal performance, Company or individual department/team performance, and market factors.

The pay range for this position at commencement of employment is expected to be between $136,800 and $205,200 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company re-serves the right to modify base salary

Division

US

Business Unit

Pharmaceuticals

Location

USA

Site

East Hanover

Company / Legal Entity

U014 (FCRS = US014) Novartis Pharmaceuticals Corporation

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

No


  • Patient Navigator

    3 weeks ago


    East Hanover, United States Novartis Full time

    **Summary**: **About the Role**: Patient Navigator (US-National) About the role: Location: East Hanover, NJ This position will be located at the East Hanover, New Jersey site and will not have the ability to be located remotely. This position will require travel as defined by the business. SCHEDULE: - 11: a.m. to 8:00 p.m. EST - Must be flexible on...

  • Patient Navigator

    3 weeks ago


    East Hanover, United States Novartis Full time

    **Summary**: **About the Role**: - Role Responsibilities: - Works as a patient advocate, demonstrates compassion and coordinates access to therapies, conducts appropriate follow up and facilitates access to appropriate support services - Collects and review all patient information, to the degree authorized by the SOP of the program - Validates completeness...


  • East Hartford, United States Hartford Healthcare Full time

    Description Job Schedule: Per Diem Standard Hours: 1 Job Shift: Shift 1 Shift Details: Monday -Friday Work where every moment matters. Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive...

  • Lead of Test Team

    2 weeks ago


    East Hanover, New Jersey, United States Nokia Full time

    Job DescriptionWithin the next decade, NASA, as well as governments and commercial entities around the world aim to establish a new lunar economy for sustainable exploration on the Moon. High bandwidth, reliable connectivity, and communications are a crucial component in making this ambition a reality. Future missions that require HD video, robotics, sensing...

  • Team Guide

    3 weeks ago


    East Hanover, United States Novartis Full time

    **Summary**: WBy 2023, Patient and Specialty Services (PSS) is projected to support over 1.4 Million patients and im-pact nearly $4B of Novartis’s US Pharma revenue. PSS provides mission critical support to Novartis brands by helping patients prescribed Novartis products with assistance to address any access chal-lenges and get on medications needed to...


  • East Hanover, United States Randstad Life Sciences Full time

    Job DescriptionJob DescriptionTitle: Reimbursement Specialist 1Duration: 11 Month Contract Location: East Hanover, NJMax PR: $27.00                                                                        Overview:The Reimbursement Specialist will be responsible for providing support and...

  • Care Navigator-2

    3 weeks ago


    East Boston, United States NeighborHealth Corporation Full time

    Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and...


  • East Hanover, United States Randstad Life Sciences Full time

    Job DescriptionJob DescriptionJob title: Reimbursement Specialist - HYBRIDAddress: East Hanover, New Jersey - 07936Contract: 6 MonthsShift: 8 am - 5 pm EST or  Job SummaryOverview:The Reimbursement Specialist will be responsible for providing support and information about the insurance coverage of their prescribed medicines. They will accurately and...


  • East Hanover, United States Randstad Life Sciences Full time

    Job DescriptionJob DescriptionJob title: Reimbursement Specialist - HYBRIDAddress: East Hanover, New Jersey - 07936Contract: 6 MonthsShift: 8 am - 5 pm EST or  Job SummaryOverview:The Reimbursement Specialist will be responsible for providing support and information about the insurance coverage of their prescribed medicines. They will accurately and...

  • Manager, CRM

    3 weeks ago


    East Hanover, United States Novartis Full time

    **Summary**: The Manager, CRM (Cardiovascular), US Patient Advocacy supports collaboration with relevant Cardiovascular patient communities to understand unmet needs that inform business strategy, mobilize patients to seek the best care and reduce access barriers. **About the Role**: **Major accountabilities**: - Support execution of integrated patient...


  • East Hanover, United States DICK'S SPORTING GOODS INC Full time

    Dick's Sporting Goods Retail Sales Lead Team Sport East Hanover , New Jersey Apply Now At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and...

  • Team Lead

    4 weeks ago


    Hanover, United States Boloco Full time

    Hiring immediately! Being a Boloco Crew Member is hard work but it’s also a lot of fun. At Boloco, we like to laugh and we LOVE making our guests happy. A Boloco Crew Member is expected to be a master of a lot of things, including knowing the Boloco Menu inside and out - everything from burritos to bowls to chocolate chip cookies. Students and teens are...

  • Retail Team Lead

    1 month ago


    East Hanover, United States Party City Holdco, Inc. Full time

    ARE YOU CUSTOMER OBSESSED? You are responsible for executing best in class sales and service strategies. Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and p Team Lead, Team Leader, Retail, Customer Engagement, Lead, Customer Service, Business Services


  • East Brunswick, United States Axia Women's Health Full time

    **Axia Women’s Health,** recognized as a _Great Place to Work_ for a 2nd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of 500 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly...

  • Dir, Congress Strat

    3 weeks ago


    East Hanover, United States Novartis Full time

    **Summary**: This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. This position will require up to 50% travel as defined by the business. **About the Role**: - The Director of Congress Strategy and Orchestration (CS&O) is a headquarter based role responsible for orchestrating and executing the...

  • Health Navigator

    1 month ago


    East Carondelet, United States Chestnut Health Systems Full time

    Overview Chestnut Family Health Center is seeking to hire full-time Health Navigator in our Belleville, IL facility! As a health navigator, you will gain skills to help develop your passion in social work, psychology, counseling, and many other behavioral health fields. Our Health Navigators work with patients to navigate the complexities in the world of...


  • East Hanover, United States Novartis Full time

    **About the Role**: Associate Patient Research Manager This position is based in East Hanover, NJ or Cambridge, MA and will not have the ability to be located remotely. LI-Hybrid About the role: As a Patient Research Manager you will contribute to efforts in Biomedical Research (BR) in early patient engagement for both Early Patient Insights (EPI) and...

  • Lead of Test Team

    4 weeks ago


    East Hanover, United States Nokia Full time

    Job DescriptionWithin the next decade, NASA, as well as governments and commercial entities around the world aim to establish a new lunar economy for sustainable exploration on the Moon. High bandwidth, reliable connectivity, and communications are a crucial component in making this ambition a reality. Future missions that require HD video, robotics, sensing...

  • Registered Nurse RN

    2 weeks ago


    East Pensacola Heights, United States Ascension Full time

    Details Department: Neuro Support ServicesSchedule: Full Time, Day Shift - 40 hoursHospital: Ascension Sacred Heart PensacolaLocation: Pensacola, FLBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental...


  • East Orange, United States Healogics Full time

    The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide. Think you are a great fit? Learn more about this role here: Healogics is the largest provider...