Headend Technician I

2 weeks ago

Northampton, United States Astound Broadband Full time

**Position Name**
Headend Technician I

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

**Where you will work**:_This position will be based out of Astound’s Northampton, PA office._**

**A Day in the Life of the Headend Technician I**:

- _Monitor video and audio quality of services_
- _Daily check of RF levels and alignment_
- _Verify video and audio levels for satellite and stereo processing equipment_
- _Monitor commercial insertion equipment_
- _Perform status monitoring_
- _Work with NOC, Dispatch, and OSP to detect and resolve plant and headend signal impairments and outages related to Cable TV, Telephone, and Cable Modems_
- _Work with other departments to install and activate new equipment in hubs and to build new hubs when required_
- _Responsible for the connectorization of audio, RG11, RG 59 and RG 6, Ethernet CAT 5 and CAT 6 cable_
- _Program hospitality TV’s with FTG (free-to-guest) software and management appliances for Pro:idiom video delivery. Maintain the analog channel lineup for bulk accounts_
- _On-call training rotation supported by a Headend Technician III and work overtime when the needs of the company requires_
- _Work with Outside Plant Technicians and Contractors to verify correct balancing of the fiber link from the hub to the node_
- _Use various test equipment: RF meters, optical power meters, spectrum analyzers, PON meters, voltage-multi meters_
- _Follow required procedures for establishing and maintaining a safe work zone_
- _Other duties as assigned_

**What You Bring to the Table**:

- _Experience: 2+ years of relevant experience_
- _Knowledge, Skills and Abilities: Accurately measure distances using measuring devices, differentiate between color and sizes of wire_

**Physical Requirements**:

- _Ability to lift up to 75 lbs._
- _Ability to climb a 28 foot ladder._

**Education and Certifications**:

- _High school diploma or equivalent_
- _Cisco Certification (preferred)_

**_We're Proud to Offer a Comprehensive Benefits Package Including:_**
- 401k retirement plan, with employer match
- Insurance options including: medical, dental, vision, life and STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
- Tuition reimbursement program
- Employee discount program
- _Benefits listed above are for regular full-time positions_

**_ Our Mission Statement:_**
- _Take care of our customers_
- _Take care of each other_
- _Do what we say we are going to do_
- _Have fun_
- Diverse Workforce / EEO:_
- Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business._

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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