Customer Service Manager

3 weeks ago


Township of Jackson, United States Gemberry Full time

**Job Summary**:
**Duties**:

- shipping & receiving
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints
- Monitor performance and provide feedback for improvement
- Manage inventory control processes to meet customer demands
- Utilize POS systems effectively for transactions and reporting
- Implement training development programs for continuous improvement

**Qualifications**:

- Proven experience in customer service management or a related field
- Strong organizational skills with attention to detail
- Proficiency in inventory control and store management
- Ability to handle cash transactions accurately
- Experience in training development and team management
- Familiarity with interviewing and hiring processes
- Knowledge of POS systems and customer service best practices

Join our team as a Customer Service Manager to lead a dynamic group of professionals, drive exceptional customer experiences, and contribute to the success of our organization.

**Job Type**: Part-time

Pay: $17.00 - $22.00 per hour

Experience level:

- 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Ability to Commute:

- Jackson, NJ 08527 (required)

Ability to Relocate:

- Jackson, NJ 08527: Relocate before starting work (required)

Work Location: In person



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