Regional Implementation Manager

3 weeks ago


Trenton, United States CRITICAL RESPONSE GROUP Full time

**Duties and Responsibilities; Regional Implementation Manager**

We require all employees to be flexible and willing to take on tasks that may extend beyond their core responsibilities. Therefore, the listed description of duties is not intended to cover all activities or responsibilities you will be asked to accomplish. In accepting this position, you will be expected to embrace that concept. Our company believes in a strong culture of respect, teamwork, collaboration, and open communication. The following core responsibilities are not an exhaustive list of tasks you may be asked to address; however, we intend to coordinate assignments to ensure you are adequately supported in your responsibilities.

**Primary Responsibilities**

Implementation Management:

- Management of Implementation Projects-Thoroughly review the status of implementation projects, ensure the accuracy of the information in each card, and ensure that the projects are moving along the ‘pipeline’ in a productive and timely manner.
- Be able to utilize current systems and software to include Microsoft Office, Google Apps Suite, GXP, Zoom and Pipedrive
- Disseminate consistent and professional communication to the client with access to their final products.
- Learn and be able to speak to why having CRGs is of great value when responding to a critical incident, and become proficient in technologies that we integrate with, including the GXP Platform.
- Conduct high level public safety meetings, describing the product and briefing best practices for successful implementation.
- Convert all disseminated final products into implementation projects in the current Customer Relationship Management (CRM) Platform, which is currently Pipedrive.
- All correspondence will be sent, received, and codified through the company's current CRM, and all notes and actionable follow-ups will be documented and easily understood by other company team members from all teams and levels of the company, who are researching information regarding the current status of implementation for that specific product.
- Coordinate, attend, and participate in implementation overview meetings for projects assigned to you. Take fastidious notes on action items gleaned from said meetings, and communicate tasks, follow-ups, and questions to appropriate members within the company.
- Work with our project management team to ensure the seamless delivery of products, and the timely and meaningful response to any questions or concerns the client may have post-delivery.
- Take on additional responsibilities as assigned by the senior management of CRG.

Pay: From $60,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year
- 2 years
- 3 years

Schedule:

- Monday to Friday

Ability to Relocate:

- Trenton, NJ 08619: Relocate before starting work (required)

Work Location: Hybrid remote in Trenton, NJ 08619



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