Lead Case Manager
2 weeks ago
At Toberman, we are committed to fostering a strong, healthy, and empowered community. Our center serves as a beacon of hope and support, offering a wide array of services tailored to meet the diverse needs of our community members. From educational programs to emergency assistance, our mission is to provide the resources and support needed to build resilience, self-sufficiency, and prosperity.
We aim to provide individual services and resources through pre-employment and employment support, housing, rental and utility assistance, GED, ESL and After-school programming, computer literacy, and financial literacy case management. In addition, Toberman has a food pantry that provides bags of groceries to individuals and families in need every week. Our Daily Grab and Go meals are distributed daily Monday - Friday from 3:30 p.m. to 5:00 p.m. in front of our building. Our Thrift Shop offers quality, inexpensive clothing and home goods to clients and community members.
Family Source Center services are accessed through individual case management, with staff developing long-term goals with each member. The goals established with each member are achieved through a myriad of services focused on long-term success.
**Essential Duties and Responsibilities**:
The Lead Case Manager will create client files for all participants enrolling in the FSC program. The Lead Case Manager will assess the needs of the participant and co-create short and long-term goals with the participants. The Lead Case Manager will refer clients to any resources that will benefit the participant. Along with collecting all required documents and creating participant files, the lead case manager will input all information into Bitfocus.
The Lead Case Manager will be responsible for coordinating in-service training that will improve the quality of services provided to clients and support the case manager's ability to deliver services. The case manager must be experienced with the Outcome Guide provided by the Community Investment For Families Department (CIFD).
**For Families Department (CIFD)**
To perform the job successfully, an individual should demonstrate the following competencies:
- Assist in providing training to all case managers
- A liaison between the Supervising Case Manager and the Case Managers.
- Assisting in the preparation of reports
- Ability to support Case Managers' questions and concerns
- Day-to-day intakes and case management of clients.
- Ensuring case management services operate in accordance with agency standards as
well as funding and regulatory requirements
- Manage client files to be in compliance with CIFD and Toberman’s standards.
- Maintain files and databases for all participants, including the intake form, credit report,
appointment notes, analysis, and corrective action plan.
- Regularly report outcomes to the Data Entry Specialist and provide supporting
documentation.
- Coordinate Client’s Case Plan in conjunction with the client.
- Utilize a strength-based approach with all clients.
- Assist clients in the following Case Plan via encouragement, guidance, advocacy, and
assistance.
- Enroll clients in relevant supportive services, training, and classes.
FSC Lead Case Manager
- Make appropriate referrals for client needs outside Toberman’s scope of services.
- Facilitate groups (as assigned).
Qualification/Education/Experience: Bachelor’s degree from an accredited college or
university in Social Work, Psychology, or Sociology -OR- in the absence of a bachelor’s degree,
the case manager must be a high school graduate with a minimum of four years
demonstrated experience providing case management services to vulnerable
populations. All case managers will solely focus on case management services
and shall be responsible for coordinating services with financial coaches and
housing stability advisors.
written, oral, or diagram form
- Interact and maintain good working relationships with individuals of varying social and
cultural backgrounds
- Exhibit great organizational skills and ability to meet deadlines and follow through
- Must identify and resolve problems in a timely manner; Gather and analyze information
skillfully, develop alternative solutions, work well in group problem solving situations, and
use reason when dealing with emotional topics.
- Have a working knowledge of community resources
- Ability to work independently with a strong sense of focus, task-oriented,
non-judgmental, open personal qualities, clear sense of boundaries.
- Be adaptable to changing, fast-paced working environments and react well under
pressure.
Pay: $26.00 per hour
**Benefits**:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
- Weekends as needed
**Education**:
- Bachelor's (required)
Work Location: In person
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