Fraud Recovery Manager

3 weeks ago

Jacksonville, United States BMO US Full time

10151 Deerwood Park Blvd Jacksonville Florida,32256

The Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances BMO’s ability to rapidly prevent, detect, respond to, and recover from all security & crisis threats. This position offers a unique experience to learn from experienced leaders in the industry, join a team building the 21st century model for security and helping grow the good by protecting our customers and communities.
- Hybrid role
- Claim resolution experience - preferred
- Banking experience - preferred
- Strong with all Microsoft tools (Excel, Words, etc.)
- Subject Matter Expert (SME) on all aspects of Check Fraud prevention, detection, recovery and all rules around it, such as Reg CC, ECCHO, UCC.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviors in all that they do.
- Ensures alignment between values and behavior that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Acts as a trusted advisor to assigned business/group.
- Influences and negotiates to achieve business objectives.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Assists in the development of strategic plans.
- Identifies emerging issues and trends to inform decision-making.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Conducts independent analysis and assessment to resolve strategic issues.
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Builds effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations).
- Ensures alignment between stakeholders.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
- Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Performs in-depth, holistic investigations and provides consultation and analysis to stakeholders.
- Develops and manages a business/group program.
- Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
- Leads/participates in the design, implementation and management of core business/group processes.
- Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
- Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
- Documents actions and information found throughout the investigation to develop and maintain account/case files.
- Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Analyzes data and information to provide insights and recommendations.
- Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
- Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Provides specialized consulting, analytical and technical support.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles non-routine situations.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- Typically, between 5 - 7 years of relevant experience and a post-secondary degree in related field of study or an equivalent combination of education and experience.
- Investigative or compliance related experience is required.
- Knowle

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