Fraud Analyst

3 weeks ago


Jacksonville, United States Tata Consultancy Services Full time

CriticalPrimary Responsibilities:

  • Support daily fraud operational tasks including researching.com orders, working with L1 and L2 analysts, updating documentation, andassisting in adhoc initiatives.
  • Assist in monitoring fraud shared resources (mailboxes,etc..) and respond to inquiries as needed.
  • Monitor fraud tool dashboards for actionable alerts andevents.
  • Work with Customer Care agents to gather informationrelated to customer fraud inquiries.
  • Assist in researching and tracking identified industryfraud trends.
Critical Skills &Experiences:
  • Education: Associate degree in Business,eCommerce, fraud management, or demonstrated related job experience.
  • Experience:0-1+ years of relevant experience indigital commerce operations, CNP fraud risk discipline, or businessoperations.
  • Preferred exposure to RetaileCommerce/CNP environments.
  • Works independently with minimalsupervision.
  • Excellent communication skills both oraland written.
  • Demonstrates analytical skills withability to visualize and articulate complex problems / concepts.
  • Excellent interpersonal skills andprofessional demeanor.


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