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Manager, Team Member Experience

4 months ago

Middleton, United States Cooper's Hawk Winery & Restaurants Full time

As a Manager of Team Member Experience, you will create an exceptional experience for our Team Members throughout their life cycle with Cooper’s Hawk. You will impact how we attract, connect, engage, and retain them, by promoting and living our company values and thereby supporting the growth of our business. This position oversees key responsibilities related to the Team Member experience, broken down into the following categories: hiring, training, onboarding/offboarding, celebration/recognition, engagement, talent management, shift, and human resources.

What You’ll Get
- Incredible Discounts:

- Monthly Dining Allowance
- 50% Dining and Carryout
- 40% Retail Wine
- 20% Retail and Private Events
- Monthly Complimentary Wine Tasting for Two
- Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
- Company Matching 401(k) Retirement Savings Plan
- Flexible Savings Accounts
- Health and Dependent Care
- Health Savings Account
- Long-Term Disability; Voluntary Short-Term Disability
- Basic Life and AD&D Insurance (with option to purchase additional coverage)
- Paid Parental Leave
- Highly Competitive Pay plus Team Member Incentives & Rewards
- Paid Time Off
- Milestones Recognition Program
- Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers
- Annual Destination Conference for General Managers and Executive Kitchen Managers
- Career Development Opportunities

What You’ll Do
- Hire
- Develop staffing plans for each quarter and provide insight into potential shortfalls
- Partner with Talent Acquisition to ensure that Team Member sourcing strategies are in place (i.e., ads, hiring fairs, referral bonuses)
- Ensure that the applicant tracking system and hiring inboxes are maintained and organized daily
- Ensure all open shifts/positions are posted internally and existing Team Members have the opportunity to apply/request
- Train
- Work closely with Lead Restaurant Trainers, On-the-Job Trainers, and New Restaurant Opening Trainers to ensure comprehensive understanding of CH standards and that all training programs are being executed as prescribed
- Collaborate with fellow managers to identify where standards are and are not being satisfied; develop plan to train/retrain as needed
- Ensure appropriate inventory and ordering of hourly training materials and uniforms
- Administer hourly Team Member training qualifications and communicate progress to department manager along with suggestions for additional training if needed
- Conduct 30, 60, 90 day check-ins with hourly trainees to gauge progress and partner with department manager on feedback
- Communicate any training feedback, opportunities, or obstacles to the Lead Restaurant Trainer and appropriate department manager
- Participate in hourly Team Member orientations
- Onboard/Offboard
- Ensure a positive onboarding experience for our new hires through organization, preparation, and communication
- Ensure timely processing of all phases of onboarding and offboarding including Team Member hires, transfers, and terminations
- Check in with Team Members upon departure to get feedback about their experience
- Celebrate & Recognize
- Promote a culture of fun and celebration
- Ensure Team Member celebrations take place (i.e., tenure, anniversaries, birthdays, life events, holiday party, Wine Club goal achievement)
- Oversee Team Member charity events including gathering Team Member feedback regarding event selection, organizing participants, and coordinating arrangements
- Engagement
- Oversee the creation of monthly boards that include tasting notes, Chef Recs, new products, and Wine Club events
- Coordinate and support Team Lunches, Focus Groups, and Community Survey
- Review engagement feedback and partner with GM to develop a plan for engagement and retention
- Conduct Stay Interviews as needed to strengthen Team Member retention and engagement; analyze feedback and trends to share insights with GM and AD
- Support Diversity, Equity and Inclusion Initiatives in the restaurant
- Advocate for the business and Team Members to better the Team Member Experience
- Manage Talent
- Oversee cross training programs throughout the restaurant
- Track and analyze time in position for all departments and help department managers identify opportunities to grow and develop existing Team Members
- Partner with department managers to identify talent for hourly supervisor program
- Partner with department managers to identify talent for LRTs, OJTs, and NROTs
- Partner with department managers to build an hourly Team Member pipeline to management
- Shift
- Attend front-of-house, kitchen, and manager Community meetings
- Attend weekly manager meeting and bring a list of the Team Members that have recently onboarded and offboarded for awareness, insight, and discussion
- Observe new Team Members on shift to assess preparedness for role and work with department managers to identify additional trainin