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Overnight Customer Service Researcher

4 weeks ago

Warminster, United States Vertical Screen, Inc. Full time

**About Us**

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint - we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Global Researchers conduct an interesting variety of international background checks on behalf of our clients' applicants in over 245 countries throughout the world. These checks include but are not limited to employment, education, criminal record, credit, professional licensing, and directorship checks. It is an exciting position which affords the opportunity to interact and gain knowledge about the world around us.

We are seeking a representative who is willing and able to utilize their international education and experiences on a daily basis. It is preferred but not compulsory that applicants fluently speak and read/translate for business purposes in a language besides English. However, those without language capabilities will be considered as well.

This is a full time overnight position. **You must be able to work Sunday through Thursday from 10pm
- 6am. Training will take place from 6am-2pm for the first 2 weeks. This is an on-site role in Warminster, PA.**

**Responsibilities**
- Education verifications
- Employment verifications
- References
- Court and/or police records/police clearances
- Credit checks
- Government databases
- Motor vehicle records

Research support and follow up:

- Follow up on research requests with vendors so that requests are completed within the estimated turnaround time.
- Follow up with internal research and support departments for country-specific required documentation and questions regarding search procedures.
- Work with coordinator to ensure that client satisfaction with international services, turnaround time, and quality of results are at highest levels.
- Work with all research areas to ensure that efficient international research is being conducted.
- Assist in the establishment of procedures, work instructions, and implementation of international vendor searches.
- Uphold all corporate security policies and procedures. Ensure that daily activities support safeguarding of client and corporate data and resources.

**Required Skills**:

- Fluency in Portuguese or another language besides English preferred
- Excellent verbal, written, telephone and interpersonal communication skills
- Proficiency in Microsoft Office
- Detail-oriented with the ability to manage multiple tasks or projects
- Excellent prioritization, research and time management skills with the ability to work independently
- Ability to maintain confidential and time sensitive information
- Schedule flexibility to accommodate the needs of international vendors and clients

**Education**

**Benefits**

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
- Medical, dental and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/ Internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- On-site Employee Gardens - plants & flowers provided
- RushBus scheduled service from Septa Bus Route 22 and Regional Rail
- Employee referral bonus program
- Discounts through partnerships & neighborhood business programs

**Additional Information**

EOE M/F/Disabled/Veteran

Pay: $16.50 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance

Experience level:

- 1 year
- Under 1 year

Shift:

- 8 hour shift
- Night shift

Work setting:

- Call center
- In-person
- Office

Application Question(s):

- Are you bilingual in any language?
- Can you accept the starting rate of $16.50hr?
- This is an overnight position (Su-Thu 10pm-6am). Are you able to do training the first 2 weeks from 6am-2pm?

Ability to Commute:

- Warminster, PA 18974 (required)

Work Location: In person

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