IT Support Specialist Iii

2 weeks ago

Diamond Bar, United States Call the Car Full time

**BASIC JOB PURPOSE**:
As a Level 3 IT Support Specialist, you will play a vital role in our dynamic team. We are seeking a tech-savvy individual with at least 5 years of experience in IT support. If you have a strong technical aptitude, proficiency in Active Directory (on-premise and Azure Entra), and hands-on experience with Azure cloud infrastructure, we want to hear from you

At Call the Car, we value teamwork and innovation. You will have the opportunity to work both on and off-site, collaborating with a diverse team to find solutions to complex IT issues. Your expertise in troubleshooting, configuring PCs and mobile devices, and supporting VPNs will be instrumental in ensuring seamless operations.

**TYPICAL WORKING CONDITIONS**:
Office environment. May require evening and/or weekend work. Working under stress. The position requires long periods of sitting, standing, kneeling, bending, and lifting at least 25 lbs.

**PREFERRED EXPERIENCE**:

- Functional knowledge of IVR systems
- Experience working in HIPAA/PCI compliant environments
- Microsoft Office 365 administration and support
- Knowledge of Microsoft Teams
- Microsoft Intune configuration
- Support of TV display monitoring systems

**REQUIRED EXPERIENCE**:

- Must pass a Criminal Background Screening.
- Must pass government exclusion list at time of hire and monthly thereafter.
- Advanced experience using PC software programs including but not limited to MediRoutes, Microsoft Office (Word, Excel, etc.), Samsara, and C.C.E.R.R.T.S
- Experience with the transportation industry and/or dispatch preferred.
- Experience with customer service, taking inbound and making outbound calls in a high-volume call center.
- Excellent time management, organizational, and analytical skills.
- Able to type at least 45 wpm.
- Take high volume of inbound calls.
- Make high volume of outbound calls.
- Availability to work hours ranging from 5:00 AM to 9:00 PM Weekdays, Weekends & Holidays.

**ACCOMMODATION**: Call the Car has the right to modify the duties and functions of the job description based on the needs of the organization.

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