Patient Care Navigator

1 week ago

Chicago, United States RUSH University Medical Center Full time

**Location**:Chicago, IL

**Hospital**:RUSH University Medical Center

**Department**:Int Med Cardiology PBC

**Work Type**:Full Time (Total FTE between 0. 9 and 1. 0)

**Shift: Shift 1**

**Work Schedule**:8 Hr (8:00:00 AM - 5:00:00 PM)

Summary:
The Patient Care Navigator is responsible for assisting nurses and social workers to provide outreach efforts to a group of patients from a patient list. The Patient Navigator will share knowledge and education to empower patients and improve their ability to navigate services and systems. This role will utilize the established model of care management. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Center Customer Service Standards.

The Patient Care Navigator is responsible for assisting nurses and social workers to provide outreach efforts to a group of patients from a patient list. This role will utilize the established model of care management. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
High School diploma or GED and 1 year in experience Electronic Medical Record
Knowledge of ambulatory setting
Basic knowledge of Microsoft Office
Written, verbal and exceptional interpersonal communication skills
Ability to multi-task
Ability to function independently, to organize, and be self-motivated
Preferred Job Qualifications:
Associates degree (health related area of focus such as social work, psychology or medical terminology)
Bilingual

**Required Job Qualifications**:
Previous experience in an ambulatory setting.

Strong written and verbal communication skills.

Exceptional interpersonal skills.

Strong ability to multi-task in a large centralized scheduling center.

One year experience of EMR.

Bilingual highly desirable Proficiency with basic Microsoft Office programs.
- Ability to function independently, to organize, and be self-motivated.
**Preferred Job Qualifications**:
Associates or Bachelor s degree.

**Responsibilities**:
Daily monitoring of a list of inpatient discharges, ER discharges, and referrals.
Provide outreach for all patients due for follow up and new patient appointments according to policy and procedures.
Prepare and deliver routine correspondence/medical records to referring agencies and primary care
providers in accordance with policy.
Document all correspondence in electronic medical records as necessary.
Liaison to multiple departments, agencies and provider offices.
Participate in meetings as assigned.
Conduct outreach and complete assessments as necessary to identify individuals at risk for adverse health
outcomes including timely Health Risk Assessments
Provide assistance with insurance as needed, including helping patient connect with resources for
enrollment, conducting verification of insurance plans, assisting patients with redetermination, and
others as needed.
Coordinate transportation for all patients as needed
Other duties as assigned

1.Daily monitoring of a list of inpatient discharges, ER discharges, and referrals.

2.Provide outreach for all patients due for follow up and new patient appointments according to policy and procedures.

3.Prepare and deliver routine correspondence/medical records to referring agencies and primary care providers in accordance with policy.

4.Monitor compliance with scheduled appointments for procedures, tests and consults.

5.Document all correspondence in electronic medical records as necessary.

6.Work to improve identified outcomes (i.e. high utilizer patients) by using quality measures.

7.Work with care team to identify extrinsic barriers to adherence (i.e. transportation, financial concerns or pharmacy) and work with patient and team to alleviate barriers.

8.Liaison to multiple departments, agencies and provider offices.

9.Participate in meetings as assigned.

**Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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