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Care Navigator
3 months ago
**Title**: Care Navigator
**Location**:Variable
**Company Description**
The mission of Oak Street Health is to rebuild healthcare as it should be.
We are a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare.
The Oak Street model integrates outstanding clinical expertise, technology, and teamwork to deliver improved care quality and cost savings. These cost savings are then reinvested into care in our communities, creating a virtuous cycle of improving community health.
We are a national organization serving over 100,000 patients and we are growing rapidly. We are a diverse team of care providers, service team members, technologists, community outreach experts, business professionals, and more - all dedicated to our Oaky Values and motivated by our mission. We're looking forward to getting to know you
**Role description**:
This position is responsible for supporting Care Managers. The Care Coordinator Support Specialist works collaboratively with interdisciplinary care teams that may include the member's PCP, specialists, Social Worker, Behavioral Health Specialist, and community resource contacts, while functioning with professional autonomy under the supervision of the Care Coordination leadership team. Individuals in this position demonstrate cultural sensitivity, effective communication, and motivational interviewing skills.
**Responsibilities**:
- Support the caseload of Care Managers
- Updating patient information and making changes in electronic medical record platform
- Be the system navigator and point of contact in collaboration with Case Managers for members and families
- Develop relationships with local agencies and community resource organizations
- Conduct calls introducing members to the Care Coordination program, setup initial (and annual) Care Coordinator interactions
- Scheduling appointments
- Assisting patients with referral scheduling, when needed
- Navigation of multiple platforms for routing information and documentation for clinical staff, uploading documents into the platforms, as needed
- Manage phone lines by answering, taking messages, and conducting outbound calls, as instructed
- Provide administrative support
- Assist with inbound and outbound mail and faxing
- Assist new patients with paperwork
- Assist with community room events, as needed
- Conduct outbound calls as necessary
- Triage inbound calls with appropriate escalation or resolution
- Maintain HIPAA standards and confidentiality of protected health information
- Other duties, as assigned
**Qualifications**:
- High School Degree required
- Minimum of 6 months of experience in a clinical, mental health, or managed care setting is preferred
- Demonstrated customer-focused interpersonal skills to interact in an effective manner with practitioners, the interdisciplinary care team, community agencies, members, and families
- Ability to work autonomously, follow through with delegated tasks, and be directly accountable for deliverables
- Outstanding verbal and written communication skills
- Welcoming and nurturing attitude toward our patient population
- Experience in a customer service setting
- Ability to work independently and maintain flexibility in a fast-paced environment
- A high-level of accountability and responsibility for the outcome of care
- Excellent interpersonal and facilitation skills
- Ability to affect change, work as a productive and effective team member, and adapt to changing needs/priorities
- Excellent organizational skills and ability to manage multiple priorities appropriately
- Independent problem-solving skills
- A flexible, positive attitude
- Fluency of the languages spoken in the communities we serve, where necessary
- Strong computer skills
- Working knowledge of Microsoft Office Product Suite
- Working knowledge of Google products
- US work authorization
- Someone who embodies 'Being Oaky'
**What does being 'Oaky' look like?**
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being scrappy
**Why Oak Street?**
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
- Collaborative and energetic culture
- Fast-paced and innovative environment
- Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
