Front Desk Coordinator

3 weeks ago

Prescott, United States Avista Senior Living Management Llc Full time

Evergreen Village Prescott is looking to add an exceptional, responsible _**_RECEPTIONIST _**_to our Front Desk team at of our beautiful community in Prescott, AZ. _**_This position would be full-time Tuesday to Saturday 8:30am to 5:00pm._**

The Receptionist is responsible for facilitating resident and guest enjoyment by providing information and assistance in response to a wide variety of requests.We are searching for an outstanding individuals with excellent customer service skills.. This vibrant receptionist position will be for someone who is focused on customer service and one who truly enjoys interacting with seniors.

**Essential duties**:

- Answering Phones in a professional and pleasant manner
- Taking messages and relaying them to appropriate parties
- Problem solving & finding solutions to the needs of the community
- Entering work orders into the maintenance management system
- Monitoring lobby for visitor compliance
- Ensuring the lobby is in a presentable and welcoming condition. Greeting all regular and new visitors
- Creating and distributing community wide communications as directed
- Maintaining Resident/employee phone list
- Arranging and coordinating transportation for residents
- Assist residents with room service orders
- Welcoming all guests, identifying the purpose of their visit and directing them appropriately
- Take inquiry calls and secure essential information when sales team is unavailable.
- Assisting during the new move-in process
- Creating flyers and invitations for the activities department
- Organizing/Scheduling appointments/meetings
- Assisting business office with accounts receivable and accounts payable
- Assist other departments as needed to ensure the best experience for residents possible

**Skills required**:

- Highly Customer Service Oriented
- Problem Solver, must be able to independently think through issues to find a solution
- Excellent communication skills
- Professional but approachable personality
- Ability to build relationships with residents, visitors, and staff
- Team Player
- Experience in Senior Living or at minimum excitement to work with seniors
- Ability to multitask and prioritize
- Efficient with Google and Microsoft Office
- Ability to learn proprietary software
- Familiarity with phone switchboard
- Ability to relay accurate information in a timely and appropriate manner
- Understanding of Confidentiality
- Willingness and ability to obtain an Arizona Fingerprint Clearance Card

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