Clubhouse and Rooms Manager

3 weeks ago

Glenview, United States The Glen Club Full time

**Property Description**:
**Position Summary**:
This position is responsible for overseeing the successful operations of the boutique hotel and clubhouse activities to ensure guest satisfaction and best in class service. This role is also responsible for the facility maintenance management and vendor relationships. Duties may include but are not limited to hiring and training employees, managing budgets, event and restaurant supervision, MOD duties and engaging with guests to resolve issues.

**Primary Duties and Responsibilities**:

- Oversee the Rooms operation and team, including supervisors, agents, night audit, and housekeeping.
- Clubhouse supervision, including food and beverage, member and private events, and MOD scheduling.
- Plan work duties of department personnel. Monitor performance to ensure customer service standards and productivity goals are achieved. Control and limit overtime hours.
- Oversee operating activities including check-ins and check-outs; managing daily cash, room charges, and credit card transactions to ensure accurate billing; monitoring staff interaction with guests to ensure proper customer service; maintaining clean, presentable, and fully stocked Front Desk, lobby, and office area.
- Utilize reservation system to track guest info. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service. Recommend plans for continued improvement.
- Interact with guests in a congenial and professional manner. Maintain pleasant and professional telephone manner, including handling customer inquiries and/or complaints in accordance with operating policies and procedures.
- Integrate with the Reservations, Golf, and F&B departments to ensure strong lines of communication regarding in-house guests and groups, regarding both proper billing and guest information flow.
- Lead and execute guest amenity and recognition programs.
- Manage employment activities for applicable staff members, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline, and termination, etc.
- Maintain knowledge of current and projected industry developments through continuous attention to the lodging industry and participation in relevant trade associations and events.
- Implement applicable company operating, human resources, and safety policies and procedures pertaining to the Front Desk department.
- Manage rooming blocks for social and corporate events taking place at The Glen Club.
- Perform additional duties as required.

**Qualifications**:

- Bachelor’s Degree preferred.
- Minimum 2 years management experience in Clubs/Hotels/Hospitality, with experience in golf and food/beverage preferred.
- Strong organizational, communication, and leadership skills.
- Ability to work flexible hours, including evenings and weekends.
- Excellent analytical and problem-solving abilities.
- Proficiency in using business and data analysis tools.
- A passion for sports and a customer-centric mindset.
- Perform all job tasks within the rules and guidelines of all safety programs.
- Work as a Team Player with co-workers and in conjunction with other departments.
- Demonstrates continuous effort to improve operations, decrease turnaround time, streamline work processes, and work cooperatively and jointly to provide quality customer service.
- Ability to analyze and solve challenges, efficiently handle multiple duties under pressure situations and work flexible hours as required, including evenings/weekends.
- Positive attitude, professional manner with impeccable character.

**Classification**:
Full-Time, Non-Seasonal, Salary, Benefits, Exempt

**_ KemperSports Management is an Equal Opportunity Employer_

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