Director of Care Navigation

3 weeks ago


Austin, United States Curative HR LLC Full time

Curative wants to change the view on what a health plan can be. Born out of the pandemic, we created a health
plan reinvented for a post-pandemic world that is built around whole-person affordable preventive care featuring
more benefits. Care Navigators are at the core of the Curative member-oriented health plan. The Care Navigator
team is assigned members to help patients navigate healthcare, engage in preventative care and partner with them
in achieving their health goals. Curative is looking for a Director of Care Navigation who is passionate in leading
this essential Care Navigator team to new levels of member engagement and health outcomes. For Curative, it all
starts through the Care Navigator team and a member engaging baseline visit where members learn about their
plan, discuss health goals and develop their personalized strategy with our combined clinical and care navigator
team. This Director of Care Navigation will be innovative and resourceful in designing the most effective
for member support.

This is a remote position requiring flexibility to support as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Direct management of Care Navigation and Quality Assurance Teams.
- Accountable for achieving and exceeding department level business objectives, KPIs, population health goals,

and member satisfaction.
- Deliverables include developing & deploying execution strategies; recruiting, hiring, training, managing and

developing staff.
- Collaboration within the customer success organization and with other cross-functional partners to deliver on

process design, scaling operations, and optimizing member experience and health outcomes.
- Leads, inspires, and directs the team. Monitors and directs workload activities to meet business objectives and

drive best in class customer experience. Represents the company professionally, ethically and morally at all

times. Ensures a high level of liaison within the department and other departments & staff to ensure

coordination of activities.
- Frequently interacts with subordinates, customers, and/or functional peer group managers, director, vp’s, and

c-level, normally involving matters for the overall team objectives, between functional areas, other company

divisions, or customers and the company. Often must contribute to a cooperative effort.
- Utilizes team dashboards and reporting tools to drive teams to meet member and provider experience

objectives.
- Drives initiatives and recommendations or implementation of process improvements working cross
- functionally with a focus on improved customer experience, team efficiency, and high levels of member

engagement and follow-up.
- Resolves escalated issues from members and internal teams to improve customer experience.
- Work with the management team to continually evaluate team structure, technology and tools in effort to

support exceptional customer experience, efficient processing, and member resolution.
- Identify and recommend process, policy, system, and technology improvements to optimize accuracy, drive

efficiency, and a cost effective model of the care navigation team.
- Responsible for understanding and ensuring employees follow corporate policies and procedures including

quality compliance requirements.
- Performs other duties as assigned. All listed tasks and responsibilities are deemed as essential functions to this

position; however, business conditions may require reasonable accommodations for additional tasks and

responsibilities.
- Work adhering to US regulatory and Quality System requirements (21 CFR 820, etc).
- This position assumes and performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions:

- Experience in leading call center teams with a focus on member engagement, member education, case

management, access to care, and population health outcomes.

reports to innovate and collaborate while building flexible processes and infrastructure for a best-in-class

customer support group in a dynamic environment.

attendance actions in effect.
- Ability to analyze and manipulate data to understand trends, team needs and root cause issues.
- Proven ability to quickly develop expertise, multi-task, embrace change and innovate in a fast-paced start-up

environment.
- Experience in working in high growth environment and scaling teams particularly
- Excellent communication and interpersonal skills. Well developed interpersonal and leadership skills.
- Highly motivated and successful individual who can build and maintain a positive, challenging and dynamic

work environment.
- 5+ years leadership or management experience within Health Insurance & Care Navigation envi


  • Care Navigator

    2 weeks ago


    Austin, United States Curative HR LLC Full time

    SUMMARYCurative has launched a health plan unlike any other. Curative Medical* and Care Navigators are at the core of the Curative member-oriented health plan. The Care Navigator is assigned member accounts and they are responsible to help patients navigate healthcare, engage in preventative care and partner with them in achieving their health...


  • Austin, United States Five Star Quality Care, Inc. Full time

    Key Responsibilities The Opportunity We are actively hiring for a Director of Resident Care to join our team. The Resident Care Director is responsible for coordinating resident care to ensure residents remain as independent as possible for as long as possible. The Resident Care Director will assist residents and their families in maintaining the physical...


  • Austin, United States Five Star Quality Care, Inc. Full time

    Key Responsibilities The Opportunity We are actively hiring for a Director of Resident Care to join our team. The Resident Care Director is responsible for coordinating resident care to ensure residents remain as independent as possible for as long as possible. The Resident Care Director will assist residents and their families in maintaining the physical...

  • LVN Navigator

    2 weeks ago


    Austin, Texas, United States Central Health Full time

    Overview: Based within the Central Health Navigation Center the LVN Navigator will support Central Health's Transitions of Care (TOC) programs by providing healthcare system navigation for patients discharging from the hospital, or other acute care facilities ensuring the patient experiences a smooth care-setting transition. The LVN Navigator will also...


  • Austin, United States Five Star Quality Care, Inc. Full time

    Key Responsibilities The Opportunity We are actively seeking an Assistant Director of Resident Care to join our team. The Assistant Director of Resident Care will work directly with the Director of Resident Care to assist in managing day-to-day functions. It is the responsibility of the Assistant to train, supervise and schedule care staff members as well...

  • Program Director

    3 days ago


    Austin, United States AGE of Central Texas Full time

    AGE of Central Texas is looking for a part-time (20 hours per week) Program Director for the Technology Learning Lab (Computer Lab) in Austin, TX. AGE of Central Texas is a regional nonprofit whose mission is to help older adults and family caregivers navigate the realities and opportunities of aging and caregiving. The Technology Learning Lab promotes...


  • Austin, United States K.A. Recruiting Full time

    Great Hospital Outside Austin Texas Hiring Director of Critical Care  THE CCU Director is over a 21 bed combined ICU/PCU. No floating required of the Director. Currently, Pour PCU houses the COVID-19 patients. 108 Bed Facility  5 Years of acute care experience and 1 year leadership experience  BSN-Required, Masters-Preferred  For more...


  • Austin, United States AccentCare Full time

    Overview Why You'll Love Being a Director of Personal Care at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Director of Personal Care job When you join AccentCare, you become part of a team that is not only dedicated to their patients, but...


  • Austin, United States AccentCare Full time

    **Why You’ll Love Being a Director of Personal Care Services at AccentCare** **Coverage Area: Austin, TX office** Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Director of Personal Care Services job When you join AccentCare, you become part of a...


  • Austin, United States Molina Healthcare Full time

    Job Description Job Summary The Social and Health Equity Navigator will assist members in addressing social conditions that impact health outcomes, assist with the development of a process to collect, analyze, and report data metrics, and ensure these cost-effective services are provided to members who need them the most. The Social and Health Equity...


  • Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the position of Director for Program Policy within the Access and Eligibility Services (AES) division. AES is driven by the mission to connect Texans to services by helping individuals and families in need of food, medical care, cash assistance...


  • Austin, United States The Learning Experience Full time

    PEOPLE LEADERSHIP Identifies, schedules and interviews teacher candidates; Builds networks of external future talent Conducts classroom observations, evaluations, and provides feedback that motivates and encourages learning. Manages team to ensure TL Director, Child care, Education, Management

  • Director Ii

    4 weeks ago


    Austin, United States Health & Human Services Comm Full time

    The Medicaid and CHIP Services (MCS) department is driven by its mission to deliver quality, cost-effective services to Texans. The Director II of the Quality Monitoring Program (QMP) position makes a significant contribution to MCS’s mission by providing leadership for the QMP and supporting the efficient operations of Medicaid and CHIP Quality and...


  • Austin, United States OpsLock Inc Full time

    **Director of Customer Experience** * Austin, TX - Remote OK * Full-Time * Customer Experience * Director of Customer Experience Opslock makes the world a safer place to work. Traditional safety software focuses on increasing the efficiency of traditional paper-based systems. Opslock focuses on actually making work safer. We using technology to help...


  • Austin, United States Res-Care, Inc. Full time

    Our Company PharMerica Overview Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! Qualifications * Oversees all functions...


  • Austin, United States Parmer Woods at North Austin Assisted Living and Memory Care Full time

    **RN REQUIRED** Join us to create the best life for yourself and our residents! The Director of Nursing (DON)is an integral member of the management team of their community, contributing health care leadership and expertise to promote an environment of optimal living for residents. The DON will plan, organize, and direct the overall operation of clinical...

  • Account Director

    4 weeks ago


    Austin, United States VeUP Full time

    **Account Director - AWS Ecosystem** **Austin, TX / US - OTE** for this role is $250K-$350K** The Account Director - AWS will be directly responsible for growing VeUps footprint in the North American Start-up ecosystem. Reliably driving growth and deepening relationships, you naturally connect with the founder’s experience and will see strategies to...


  • Austin, United States Targeted Talent Full time

    Job DescriptionJob DescriptionDirector of IP Development Join us in propelling our client’s organization forward as we seek an accomplished Director of IP Development, poised to guide a dynamic team of engineers in crafting essential IPs integral to their forthcoming AI acceleration SOC.In this influential role, the Director will be entrusted with the...


  • Austin, United States YMCA of Austin Full time

    How you Will Power our Purpose (Job Summary) Under the direction of the Senior Youth Development Director, the Youth Development Director is responsible for the organization, delivery, and quality of YMCA programs (afterschool & camp) to Y members, p Youth Development, Director, Development, Leadership, Program Director, Operations, Instructor


  • Austin, United States YMCA of Austin Full time

    How you Will Power our Purpose (Job Summary) Step into the forefront of youth empowerment with YMCA Youth & Government (YG), a vibrant statewide program dedicated to cultivating the leaders of tomorrow! As the YG Program Director, you'll lead with pa Government, Director, Program Director, Youth, Volunteer, Management, Instructor, Education