Team Member/customer Service

2 weeks ago


West Palm Beach, United States All Star Plumbing Full time

**Position**:
Customer Service Representative

**Company Overview**:
Join our rapidly growing family-owned and operated plumbing and HVAC company as a Service Coordinator / Appointment Setter. We pride ourselves on delivering exceptional service to our clients and are looking for a dedicated individual to join our team.

As a CSR your responsibilities will include answering incoming calls, scheduling appointments, dispatching technicians, and providing top-notch customer service. This is a full-time position based in our office, with occasional weekend and after-hours availability. We offer competitive compensation, health benefits, and opportunities for career advancement.

**Duties**:

- Scheduling appointments for our technicians
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle inbound and outbound calls to resolve customer issues and provide product information
- Identify opportunities for upselling and cross-selling products or services
- Analyze customer needs and recommend appropriate solutions
- Monitoring ongoing jobs to ensure timely completion
- Reviewing technician paperwork for accuracy and completeness

**Qualifications**:

- High school diploma or equivalent
- Strong communication and interpersonal skills
- Prior experience in a customer service role is preferred
- Ability to multitask in a fast-paced environment
- Basic computer skills
- Familiarity with the plumbing industry is a plus

**Work Schedule**:

- Full-time position, Monday to Friday
- Rotating weekends with additional compensation

**Benefits**:

- Competitive salary based on experience
- Paid Time Off
- 401(k) with matching
- Performance bonuses
- Dental, Vision and health insurance
- Comprehensive training program provided
- Opportunities for career growth and advancement within the company

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- Rotating weekends

Work Location: In person



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