Porter On-call

Spiegelworld creates genre-defying live entertainment destinations, combining smash-hit shows with one-of-a-kind cocktail and dining experiences, powered by the world’s most talented artists and artisans and devoured by savvy, seen-it-all adult audiences.
Founded in 2006, Spiegelworld is a community of 700+ organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.

Spiegelworld is looking for a Porter (Theater and Restaurant Cleaner) to join THE HOOK at Caesars Atlantic City Hotel & Casino. This energetic theater/restaurant and nightlife concept operates in the evenings Wednesday-Saturday and also for Sunday Brunch This position earns $19/hr and reports directly to the Ticketing and Venue Manager. This is an on-call position, so the schedule will vary based on the team's needs.

The Porter is responsible for providing friendly, courteous service to guests while cleaning in their assigned area. The Theater and Restaurant Porter fulfills all deep cleaning, and scrubbing assigned areas. Porters can be expected to perform tasks ranging from disposal of trash, cleaning the restroom, offices, restaurant, theater, and bar areas, window cleaning, floor clearing, and other tasks assigned. The Porter will also be responsible for ensuring the venue is cleaned in between the bi-nightly performances. Also, must display a strong commitment to customer service through the delivery and maintenance of our Service Standards, Safety & Accident Procedures and Standard Operating Procedure. The Porter will be part of a front of house team that is committed to providing the best customer experience.

**Primary Job Duties**
- Ensure quality and cleanliness of floors, stairs, mirrors, glass, and assigned areas.
- Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace.
- Perform daily services in assigned areas, including vacuuming, restroom cleaning, ash/trash urn maintenance, dusting, and sweeping.
- Mop, sweep, and clean restrooms to include sink and mirrors - walls, toilets, etc.
- Monitors bathrooms to ensure that they are clean and orderly at all times.
- Obtain necessary cleaning supplies from the supply room and notifies management when supplies need to be ordered.
- Quickly respond to biohazard incidents such as urine, blood, vomit, feces, etc.
- Maintain equipment and supplies in a clean and safe manner.
- Reports maintenance needs and emergency repairs to the Supervisor promptly.
- Ensure protection against the unauthorized access and theft of confidential or sensitive data, specifically privileged information.
- Turn in all lost and found items to security within a reasonable timeframe.
- Safely perform all job duties using personal protective equipment.
- Comply with all department policies/procedures and service guarantees.
- Attends all training classes as requested.
- Provide courteous, efficient, and prompt service to guests following established hospitality standards, including making eye contact, smiling, and offering a warm and friendly greeting using appropriate language.
- Respond to inquiries from fellow employees and/or guests.
- Check with the manager before the end of each shift.
- Participate in pre-service and closing duties as required.
- Adhere to established grooming and appearance standards, including maintaining a clean and well-maintained uniform.
- Performs other tasks as assigned by management.

**Requirements**:

- At least six months of related experience in a theater, bar, lounge, nightclub, or full service restaurant in a luxury setting.
- High school diploma or equivalent.
- Passionate about guest service and delivering the best guest experience each and every time.
- Work calmly and efficiently under pressure.
- Ability to initiate conversations with others in a polished, professional manner.
- Must be teamwork oriented and self-motivated
- Effectively communicates verbally with staff, while reading, speaking and fully comprehending English
- Comfortable improvising in the moment as part of the guest experience.
- Maintaining any necessary licensing and work cards required, present and future. Must maintain proper safety and sanitation standards.
- At least 21 years of age.

**Physical, Environmental & Other Requirements**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high.
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