Communications Supervisor

3 weeks ago


Henrico County VA, United States Hospital to Home LLC Full time

JOB TITLE: Communications Supervisor

LOCATION: Richmond, VA

SHIFTS: 12 hour set schedule

**About us**: Hospital to Home LLC serves as the Commonwealth of Virginia’s premier transportation provider. Our services include ambulatory, wheelchair, and stretcher transport as well as Basic Life Support, Advanced Life Support, Critical Care, & Organ Transports.

**About the Role**: You will serve as a Communications Supervisor as part of the Hospital to Home Communications team. The Communications Supervisor assists the Director of Communications in managing the day-to-day operations during their assigned shift. In this role you will assist H2H’s leadership in ensuring that all phone calls and radio communications are handled timely and professionally, trips are dispatched promptly and efficiently, and maintain awareness of all personnel and vehicles at all times. You will also enforce company policies, ensure compliance with company procedures, and provide education or discipline as necessary.

**Prerequisites**:

- Be at least 18 years of age.
- Be proficient in reading, writing, and speaking the English language.
- Hold a valid driver’s license.
- Have an acceptable motor vehicle record in compliance with company policy.
- Have 1+ year of dispatching experience
- Not have been convicted or found guilty of any crime, offense, or regulatory violation, or participated in other prohibited conduct identified in state EMS regulations as found in 12VAC5-31-910.

**Preferred Qualifications**:

- Current certification through the VA OEMS as an EMT or higher.
- Obtain CPR/EVOC within 6 months of the start of employment.

**Responsibilities**:

- Supervise NEMT & EMS Communications Officers which involves duties such as assigning and reviewing rides, maintaining H2H’s standards, problem solving, employee counseling and discipline.
- Provide guidance and oversight to the Communications team regarding work assignments, vehicles, service capabilities, EMS regulations, and effective utilization of resources.
- Resolve issues/inquiries from staff regarding work assignments, vehicles, equipment, etc.
- Accurately maintain unit statuses and trip compliance.
- Utilize different reports and maintain appropriate workloads across Communications team and Operations personnel.
- Assist Communications team with customer service needs and speak with customers as requested or needed.
- Enforce H2H’s standard operating procedures and document any deviations from SOP.
- Assist in maintaining equipment and technology required for Communications staff.
- Perform investigations and prepare reports of observations/incidents.
- Assist in training of new personnel.
- Identify staff training, development, and disciplinary needs. Assist in the development of performance improvement plans.
- Work in parallel with Operations Supervisors to problem solve and create unique solutions.
- Other tasks as assigned by leadership.

**Conditions of Employment**:
**Equal Opportunity Employer**:
Hospital to Home LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race or national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability status, or genetic information.

Pay: $20.00 - $24.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Health savings account
- On-site gym
- Paid time off
- Vision insurance

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Monday to Friday
- Overnight shift
- Overtime
- Weekends as needed

Work Location: In person



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