Enrollment Support Specialist
4 weeks ago
**Job Summary**:
**Essential Duties & Responsibilities**:
- Provides in-depth knowledge regarding enrollment processes, educational programs and college policies.
- Provide exceptional customer service to a diverse community of students and staff.
- Receives and assess supporting documentation including transcripts, residency information, financial aid and other pertinent enrollment documents.
- Screening and assessment of individual student needs to help determine appropriate resources & services.
- Provides general academic advising utilizing the college catalog, guided pathways and DegreeWorks.
- Makes full use of college technology to input and retrieve data, access reference materials, and communicate effectively with students and staff.
- Orients students to college technology and policy.
- Independently responds to inquiries appropriately to ensure that student needs and questions are addressed in an accurate, professional way. Resolves routine inquiries and escalates more in-depth issues as required.
- Collaborates interdepartmentally to efficiently meet student needs.
- Makes appropriate referrals to other College departments, including academic advising, financial aid, career development, student accessibility services, learning support, etc.
- Provides programmatic support within the Enrollment Services Division, as appropriate (i.e. NSAR, information sessions, block parties, college nights).
- Maintains accurate records of student engagements.
- Maintain student confidentiality in accordance with FERPA regulations.
- Contributes to the college’s enrollment and retention goals, as appropriate.
- Ability to assume new job duties that align with the goals and organizational structure of the college.
- Perform other duties as assigned.
**Knowledge, Skills, & Abilities**:
- Knowledge of college admissions and records policies
- Strong interpersonal communication skills and the ability to provide excellent customer service.
- Ability to communicate clearly and effectively with diverse student, staff and community populations.
- Ability to work in a flexible, needs driven environment with mínimal supervision.
- Ability to exhibit reason, exercise judgment and maintain confidentiality.
- Proficiency in the general operation of standard office equipment.
- Ability to sit or stand for long periods of time.
- Keyboarding speed of 45 wpm.
- Word processing and general computer/clerical skills.
**Minimum Qualifications & Education**:
- Associate degree from an accredited institution or equivalent combination of education and two years of relevant work experience.
Lake-Sumter State College provides limited benefits for part-time employees, not including student employees, who work at least 20 hours per week.
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