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Assistant Service Manager

3 months ago

Grandville, United States Texas Roadhouse Full time

Assists SM in managing the FOH through legendary food, legendary service, and legendary people. This is a developmental role to prepare the roadie for promotion to Service Manager or other leadership position.

ESSENTIAL FUNCTIONS Essential Functions Statement(s)
- Oversees service in the FOH.
- In conjunction with all management, enforces compliance with all employment policies in area of responsibility.
- Oversees/approves all FOH side work.
- Provides/oversees thorough training.
- Works during peak business times to set the pace in the FOH.
- Manages through “hands on” supervision of the restaurant. This includes but is not limited to non-scheduled assistance with serving, hosting, cooking, etc.
- Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales.
- Leads by example to help develop employees and assistants.
- Cross-trains promising employees.
- Oversees scheduling of designated departments, as directed by the Service Manager.
- Develops promotions (incentives) to drive sales and conduct alley rallies, as directed by Service Manager.
- Manages compliance with Responsible Alcohol Service training requirements.
- Creates a safe and healthy work environment.
- Understands and practices safe food handling procedures.
- Ensures that the cleanliness of the restaurant and safety of our guests are maintained at all times.
- Helps to control the guest flow.
- Assist with liquor inventory & ordering.
- Assists LSM with building sales.
- Ensures culture and core values are adhered to: passion, partnership, integrity, and fun with purpose.

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
Education: High School Graduate or General Education Degree (GED)

Experience: 2 or more years as a SM or Key hourly in FOH operations

Computer Skills: Word, Excel

Other Skills:

- The ability to multi-task in a high pressure environment
- Outgoing and personal a plus
- Good organizational skills
- Effective communicator
- Has the ability to problem solve and handle high stress situations

WORK ENVIRONMENT A restaurant environment

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.