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Call Center Sales Associate
3 weeks ago
Overview:
We are seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Sales Associate, you will be responsible for providing exceptional customer service and resolving inquiries or concerns over the phone. If you have excellent communication skills, a passion for helping others, and thrive in a fast-paced environment, we want to hear from you
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Utilize CRM software to document customer interactions and update customer profiles
- Meet or exceed individual and team performance goals
- Collaborate with team members to improve overall call center efficiency and customer satisfaction
**Experience**:
- Previous experience in a call center or customer service role is preferred
- Bilingual proficiency in English and another language is a plus
- Familiarity with point-of-sale (POS) systems is beneficial
- Strong time management skills to handle high call volumes effectively
- Ability to multitask and navigate multiple computer systems simultaneously
- Knowledge of retail math concepts for processing payments accurately
- Experience in technology sales or related field is an advantage
- Exceptional customer service skills with the ability to actively listen, empathize, and resolve customer concerns
- Proven ability to sell products or services by identifying customer needs and offering appropriate solutions
- Strong organizational skills to maintain accurate records and follow up on customer requests
**Benefits**:
- Flexible schedule
- Paid time off
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Ability to Relocate:
- Wethersfield, CT 06109: Relocate before starting work (required)
Work Location: In person
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