Store Lead

2 weeks ago

San Francisco, United States Peak Design Full time

ABOUT THE JOB

We seek a dynamic and knowledgeable individual to join our team as a Store Lead. This multifaceted role combines customer service expertise, supervising front and back-of-house operations, and leadership responsibilities. As a Store Lead, you will be instrumental in driving sales, ensuring operational efficiency, and fostering a positive team environment. Your responsibilities will include:
**Gear Expert (sales associate) (60%)**: Serve as a go-to resource for customers, providing expert guidance and recommendations on our product offerings. Stay up-to-date on industry trends and product features to effectively assist customers in finding the perfect gear for their needs.

**Front and Back of House Duties (15%)**: Oversee both front-end customer interactions and back-end operational tasks. Maintain a welcoming and organized store environment while also managing stockroom organization, inventory counts, and other operational responsibilities.

**Coaching and Leading (25%)**: Provide mentorship, support, and coaching to Gear Experts to enhance their sales and customer service skills. Lead by example in delivering exceptional customer experiences and driving sales performance.

**About the role**:

- Supervising Gear Experts while working the sales floor, ensuring company policies and procedures are followed.
- Serving as a liaison between the front-end customer experience and back-end operational needs, facilitating smooth communication and workflow between shifts and store rushes.
- Providing mentorship, support, and coaching to GEs as needed, fostering a positive, safe and productive work environment.
- Assisting in training new GEs, offering ongoing feedback and development to enhance their sales and customer service skills.
- Ensuring the store maintains a pristine appearance, organized layout, and inviting atmosphere, acting as a visual representation of our brand.
- Maintaining all products and displays to meet visual merchandising standards, ensuring they effectively showcase our products.
- Collaborating with the Store Manager to manage various tasks, including stockroom organization, store maintenance, coordination of community events, and other store-related duties.
- I actively participate in retail training sessions and team meetings to stay informed about new product, company initiatives, and best practices.

**Role requirements**:

- 1-3 of years of customer support or retail experience
- Innate leadership qualities that naturally guide and influence those around them.
- Possesses the unique ability to motivate and inspire individuals, encouraging them to reach their full potential.
- Displays an interest in personal and professional growth, both for themselves and others, fostering a culture of continuous learning and development.
- Highly organized, with a meticulous eye.
- Obsessed with maintaining order and cleanliness in a high-traffic environment
- Proficient in the art of soft selling
- Naturally extroverted, thriving in social settings and effectively engaging with diverse groups of people.
- Possesses dynamic conversational skills and can adapt and lead engaging discussions in various situations on the sales floor.
- Displays a genuine passion for photography, videography, travel, the outdoors, motorsports, and all things creative and adventurous, fostering a deep enthusiasm for these pursuits.
- Committed to working at least 40 hours a week

**Nice-to-haves**:

- Demonstrates a keen interest in exploring the world through a creative lens

**A day in the life**:

- Start the day with a caffeine boost and jump into the action at the store. Say hi to the team and gear up to lead the way.
- Monitor the Gear Experts (retail associates) on the sales floor to ensure they adhere to our product knowledge and customer service standards. Offer a hand and some advice when needed.
- Dive into the first wave of customers, pitching in alongside the Gear Experts and showing them how it's done. You lead by example and give them pointers and feedback to improve their game.
- Keep tabs on the store's look, making sure it's spick and span and drawing folks in. Keep those displays looking sharp and on point.
- Give the Store Manager a hand with whatever's on deck, from stockroom to prepping for community events. Jump in where needed to keep things humming.
- Wrap up the day, tie up any loose ends, and make sure the store's set for tomorrow. Head out knowing you've led the charge and kept the vibe strong.

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