Servicenow Architect

3 weeks ago

Austin, United States University of Texas at Austin Full time

Job Posting Title:
ServiceNow Architect
- Hiring Department:
ITS Customer Support Services
- Position Open To:
All Applicants
- Weekly Scheduled Hours:
40
- FLSA Status:
Exempt
- Earliest Start Date:
Jun 10, 2024
- Position Duration:
Expected to Continue
- **Location**:
AUSTIN, TX
- Job Details:
General Notes

Flexible work arrangements are available for this position, including the ability to work 100% remotely. Remote work for individuals who reside outside Texas but within the United States and its territories will be considered and requires Central Office approval.

This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses).

Information Technology Services is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty, and staff. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working for our campus.

The University of Texas at Austin and Information Technology Services provide an outstanding benefits package to our staff. Those benefits include:

- Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)
- Vision, Dental, Life, and Disability insurance options
- Paid vacation, sick leave, and holidays
- Teachers Retirement System of Texas (a defined benefit retirement plan)
- Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
- Flexible spending account options for medical and childcare expenses
- Training and conference opportunities
- Tuition assistance
- Athletic ticket discounts
- Access to UT Austin's libraries and museums
- Free rides on all UT Shuttle and Capital metro buses with staff ID card

For more details, please see:
and

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

Purpose

The ServiceNow Architect will be a senior team member who streamlines and automates business processes, with a focus on Employee Workflows. By staying current with platform enhancements and emerging trends, you will have the opportunity to drive innovation and automation that improves customer and employee experience. As an expert in Employee Workflows and integrations that harmonize Employee Workflows with other systems, you will assist in the design, architecture, build, and maintenance of the University's Human Resources ServiceNow platform.

**Responsibilities**:

- Design, implement, and maintain basic operational functionality and workflows via ServiceNow configurations and code customizations. Maintain infrastructure and integrations. Troubleshoot and debugs functionality and workflows. Ensure the security, reliability, scalability, and maintainability of the platform.
- Collaborate with customers and cross-functional teams to gather and understand business requirements and translate them into technical designs. Evaluate project feasibility and provide technical leadership to ensure the successful execution of projects. Formulate implementation plans and complete implementation, testing, and documentation for new functionality.
- Review programs and systems written by other team members and provide technical expertise and feedback. Provide mentoring to junior staff.
- Stay current with platform enhancements and emerging trends to drive innovation and automation that improves customer and employee experience.
- Create and maintain technical architecture documentation.
- Other related functions as assigned

Required Qualifications
- Demonstrated excellent written and verbal communication skills.
- Self-motivated with demonstrated ability to work effectively without supervision.
- Demonstrated ability in problem-solving and strategic thinking.
- Demonstrated attention to detail.
- Business level proficiency in English.
- Three years’ experience in enterprise software development.
- Three years’ experience in JavaScript.
- Three years’ experience in ServiceNow administration and configuration, including Incident Management, Request Management and Workflows (Flow Designer), Change Management, Knowledge Management, CMDB
- Three years’ experience in implementing ServiceNow integrations (Rest API design, web services, database integrations).
- Three years’ experience in agile software development and SDLC.
- Three years’ experience in gathering, documenting, and analyzing customer requirements for software development.
- ServiceNow Certified System Administrator.
- Relevant education and experience may be substituted

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