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Collections Specialist
2 weeks ago
**Collections Specialist Job Description**:
Our company is looking for an experienced and motivated collections specialist to join our dynamic team. Your duties will include reviewing past due client accounts, collecting overdue payments, assisting in the legal process of debt collections as well as performing routine collections practices.
The role requires someone with the ability to balance between maintaining trustful relationships with tenants and guaranteeing timely payments. You should possess outstanding communication and negotiation skills, an in-depth knowledge of laws and policies related to debt collection is a plus.
**Responsibilities**:
- Supervise assigned account portfolio to identify unresolved debts and work to collect them.
- Develop effective repayment plans.
- Follow-up with clients on overdue accounts.
- Oversee refunds as needed.
- Research and implement effective collection techniques.
- Respond to client account queries in a timely and professional manner.
- Work closely with the legal firm to process tenant accounts for court.
- Ability to grasp math concepts quickly and efficiently to manage tenant ledgers.
**Requirements**:
- High school diploma or equivalent qualification required.
- Strong understanding of billing and collection processes.
- Outstanding communication and interpersonal skills.
- Highly-skilled in negotiation.
- Good administrative skills.
Pay: $19.99 - $24.07 per hour
Expected hours: 40 per week
**Benefits**:
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
Weekly day range:
- Monday to Friday
Work setting:
- Office
**Experience**:
- Microsoft Excel: 1 year (preferred)
- Customer service: 1 year (preferred)
Ability to Commute:
- East Hartford, CT (required)
Work Location: In person
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