Asset/Collection Recovery Specialist

3 weeks ago

New Hartford, United States Government Printing Office Federal Credit Union Full time

Job Type

Full-time

Description

Overview of the Role

The Asset Recovery Specialist will preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. The Asset Recovery Specialist should be self-motivated, detail-oriented and possess strong problem-solving skills. This position requires excellent communications skills, the ability to negotiate with a high degree of tact, the ability to build trust as well as support other member service functions as needed.

Requirements

Asset Recovery Specialist Responsibilities

  • Daily processing of Overdraft Protection reports, including placing calls to relevant members and sending appropriate notices as well as complete other overdraft protection duties as required
  • Assist with Asset Recovery functions including, but not limited to: sending out collection letters, interacting with attorneys, and initiating repossession orders
  • Make outbound collection calls to assigned delinquent accounts, correspond with members via letters and emails to encourage payment of assigned delinquent accounts
  • Take inbound calls from members that need assistance with making payments and motivate/influence members to bring their loans current by obtaining promises to pay
  • Process and post incoming mail as it relates to Asset Recovery
  • Scan Asset Recovery documents into the data processing system
  • Maintain accurate notes for files and reports on collections activity
  • Perform various clerical duties, including filing
  • Perform other related duties as assigned
Asset Recovery Specialist Expectations
  • Process Asset Recovery documents within the prescribed time frame
  • Provide support within the Asset Recovery department as requested
  • Assist in the maintenance of minimal delinquency rates
  • Ensure accuracy with all related functions
  • Provide superior member service at all times, including proper phone etiquette, ensuring member confidentiality and going above-and-beyond to make the member experience at GPO of the highest quality.
  • The ability to multi-task and excellent verbal and written communication skills
  • Keep the department supervisor informed regarding key department issues
  • Effectively communicate within the department to ensure the flow of ideas and information
  • Exercise sound judgement when making decisions as they relate to position duties and the credit union's policies and procedures
Asset Recovery Specialist Qualifications
  • One to three years of collections or similar experience. Experience in legal or banking fields a plus.
  • A notary public license is preferred but not required
  • A high school education or GED
  • Must have excellent communication and customer service skills
  • Must be proficient in Microsoft Office Suite, calculators and other data processing equipment.
Asset Recovery Specialist Physical Demands
  • Sitting for prolonged periods of time
  • Frequent computer usage and screen time
  • Frequent typing and use of fine motor skills


Actual compensation rate will be determined based on relevant experience.

Salary Description

$18.47-$22.46 per hour

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