Front Desk Associate

3 weeks ago


Naperville, United States Funtopia, Adventure Facilities Full time

**Work Location**: Naperville, IL

**Reports To**:Team Lead, Facility Supervisor, Operations Manager, General Manager

**Responsibilities and Duties**:

- Greet guests and guide them through the check-in process
- Introduce new customers to Funtopia’s attractions, the services we offer, and the products we sell
- Promote our special events, programs, and memberships
- Assist groups with the harnessing procedures and review safety instructions
- Prepare snacks and drinks for guests that order at the front desk
- Perform cleaning duties of the lobby, seating sections, play zones, washrooms and other areas in the facility
- Ensure climbing is conducted in a safe and appropriate manner
- Assist, advice, and maintain safety practices in the play areas (slide safety, wall safety, harness safety and clip safety specifically)
- Answer and address customer issues, inquiries and concerns with excellent attention to detail
- Keep abreast of all new policies or procedures required for safe operation
- Comply with all quality systems and assist in the introduction of any new quality system procedures as required
- Perform additional tasks as appropriate in carrying out the duties of the position

**Preferred Experience and Skills**:

- Preferably has worked with youth and families
- Safety conscious, self-directed, and reliable
- High level of front-line customer service
- Ability to handle all types of customer personalities and business situations in a fluid-working environment with strength and ease
- Excellent interpersonal skills
- Ability to work with others on a high-performance team and with mínimal supervision
- Possess a positive communication style (be naturally happy, energetic & confident)

**Qualifications**:

- Must be able to work school-weekday evenings and weekend mornings/evenings
- Must be able to work weekday mornings when school is not in session
- Must speak English fluently
- Must be able to commute to this job location
- Current police background check is required

**Job Types**: Full-time, Part-time

Pay: From $14.00 per hour

Expected hours: 10 - 30 per week

**Benefits**:

- Employee discount
- Flexible schedule

Shift:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift

Weekly day range:

- Weekends as needed

Application Question(s):

- What days of the week are you available to work?

Work Location: In person



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