Full-time Hotel Arista Assistant Front Office

2 weeks ago

Naperville, United States CityGate Hospitality Full time

**Department**: Front Office

**Reports to**: Front Office Manager

**Status**: Salary Exempt

**Role Summary**:
The Assistant Front Office manager is responsible of managing the personal host, Guest Service hosts, and Greeters. The position requires constant interdepartmental communications, acting as a liaison between the executive team, sales, room service, housekeeping and the front desk in matters concerning the front office operation.

The Assistant’s Front Office manager must have a positive attitude, smile and unfailing willingness to go out of their way to help is paramount to maintaining the hotel's prestigious image and to assuring our guests a memorable stay.

**Essential duties & Responsibilities**:

- Develops and implements strategies for the front office, bell stand, guest services, etc. that support the achievement of the hotel’s goals.
- Supervises department staff and assigns specific tasks to staff as applicable and necessary.
- Manages the entire inventory program ensure that team members always have the tools needed to perfume their role and keeping in line with our financial obligations
- Drives the entire upsell program via consistent training and incentives, and works closely with the director of revenue to ensure that we follow the requirement.
- Develops and implements strategies and practices which support associate engagement and development.
- Ensures that all associates are properly trained on systems, security, cash handling procedures, service standards, and that associates have the tools and equipment needed to effectively carry out their job functions.
- Schedules and conducts routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and company.
- Observes and evaluates job performance of subordinates to provide feedback.
- Develops/utilizes tools to promote programs that improve productivity, safety, and profitability.
- Instructs new associates, motivates staff, and maintains excellent associate relations.
- Serves as “manager on duty” as required and performs other duties as assigned, including assisting staff with their job functions during peak periods.
- Responsible for efficient and professional running of the front desk, including maintaining close and harmonious working relationships with all hotel departments.
- Makes the weekly schedule. Adjusts schedules as needed to meet business demands.
- Reviews Payroll on Paycor.
- Screens resumes, interviews, and hires team members in accordance with human resources’ procedures.
- Manages attitudes and guest interactions of employees to maximize performance and ensure that all personnel perform with a positive demeanor.
- Administers proper coaching, counseling, and progressive discipline for Front Office staff.
- Controls and maintains organization of the departmental inventory for front office operation.
- Manages the use of the Alice missed opportunities and ensures proper follow up has taken place
- Communicates pertinent information to the Front Office Manager to maintain efficient operations within the department
- Assists in leading regular scheduled departmental meetings, ensuring to cover all pertinent topics regarding areas of responsibility
- Reviews all guest comment cards in Digital Alchemy, TripAdvisor, and other social networks investigates and provides feedback to the Front Office Manager
- Follows and maintains aspects of the new hire training program put in place in Front office.
- Conducts ongoing training, focusing on most immediate needs to increase guest satisfaction scores with a consistent focus on Forbes.
- As a key member of the Front office leadership team, evaluates individual employee performance, determines areas in need of improvement, and establishes goals and objectives for employees to develop and excel in their positions
- Follows industry trends and evaluates changes in guest needs to ensure improving satisfaction scores and service levels provided to our guests
- Attends appropriate meetings within the hotel
- Manages and trains on proper sanitation, food handling, and alcohol serving certifications.
- Other duties as assigned
- Monitors Host Services’ associates work for accuracy and consistency.
- Coaches and counsels staff when appropriate.
- Stresses the importance of our Core Values on a regular basis to all staff.
- Follows credit policy and procedures of the hotel.
- Be fluent with Opera PMS, Guest History, Reservations, Digital Alchemy, Microsoft Outlook, and any other pertinent hotel operational technology.
- Transports guests and associates in company vehicles.

**_This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform._**

**Minimum Qualifications**:
**Education**
- College degree in Hospitality Management or equivalent experience.

**Experience**
- Background in a luxury hospitality environment or a relat

  • Full-time Hotel Arista Front Desk Agent

    5 days ago

    Naperville, United States CityGate Hospitality Full time

    **Department**:Front Office **Reports to**:Front Office Manager **Status**: Non-Exempt **Compensation**:$17-18/h **Availability**: Must have availability to be scheduled any day of the week, Monday-Sunday. **Role Summary**: - Personal Hosts function in a multi-capacity traditional role of Bell Person, Welcome Agent, and Concierge. Personal Hosts are...

  • Full-time Hotel Arista Laundry Attendant

    3 days ago

    Naperville, United States CityGate Hospitality Full time

    **Department**:Housekeeping - **Reports to**:Housekeeping Manager - **Status**:Non-exempt **Compensation**: $16/h **Role Summary**: The laundry attendant ensures clean linens are provided to the hotel daily for ultimate guest satisfaction. **Responsibilities (may include, but not limited to)**: - Must attend all pre-shift meetings and annual training...

  • Front Desk Rep

    1 month ago

    Naperville, United States Red Roof Full time

    ** Front Desk Rep - Full-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT02461 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...

  • Housekeeping Attendant

    2 weeks ago

    Naperville, United States Arista HealthCare Full time

    Arista Healthcare - Job Description: Housekeeper/Custodian Reports to: Director of Environmental Services Summary: Performs all functions of housekeeping by maintaining an assigned area of the facility in a sanitary, orderly, and attractive condition. Duties & Responsibilities Follow daily work instructions in an efficient manner. Stock paper products...

  • Housekeeper

    2 weeks ago

    Naperville, United States Arista HealthCare Full time

    Arista Healthcare - HIRING FOR AM HOUSEKEEPING, FULLTIME, NO EXPERIENCE NEEDED  FULL TIME AM JOB SUMMARY : To perform the day-to-day activities of the Housekeeping Department in accordance with current federal, state and local standards, guidelines and regulations, facility policies as directed by the Housekeeping Supervisor. QUALIFICATIONS: A. High school...

  • Receptionist

    2 weeks ago

    Naperville, United States Arista HealthCare Full time

    Arista Healthcare - JOB SUMMARY: The purpose of this position is to facilitate the efficient transfer of phone calls, personal inquiries, information, and mail to the appropriate individuals in the facility in a timely and professional manner. Besides monitoring the phone system, mail, FedEx, and UPS, there are additional clerical responsibilities which are...

  • Receptionist

    2 weeks ago

    Naperville, United States Arista Healthcare Full time

    Arista Healthcare - JOB SUMMARY: The purpose of this position is to facilitate the efficient transfer of phone calls, personal inquiries, information, and mail to the appropriate individuals in the facility in a timely and professional manner. Besides monitoring the phone system, mail, FedEx, and UPS, there are additional clerical responsibilities which are...

  • Cook- Hotel Kitchen

    4 days ago

    Naperville, United States Hotel Resource Full time

    **Other** **Cook- Hotel Kitchen** Cook- Hotel Kitchen Jitjatjo Naperville IL **Cook- Hotel Kitchen** **Company:** Jitjatjo **Location:** US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** **Jitjatjo** (pronounced like *tic-tac-toe*) is the best place to find part-time...

  • Front Desk Rep

    1 month ago

    Naperville, United States Red Roof Full time

    ** Front Desk Rep - Part-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT02462 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...

  • Front Desk Supervisor

    6 days ago

    Naperville, United States Embassy Suites Chicago Full time

    Job Type Full-timeDescriptionLife as a Front Desk Supervisor:As a Front Desk Supervisor with Superhost Hospitality at [Embassy Suites Naperville, you will be at the forefront of providing exceptional guest experiences and ensuring the seamless operation of our front desk services. Your key responsibilities include:Overseeing the daily operations of the front...

  • Front desk agent

    1 month ago

    Naperville, United States Illinoishotels Full time

    ** Front desk agent** - Naperville , IL business_center Full-time Salary: $13.00 - $15.00 Hourly Application Deadline: Feb 28, 2022 Hotel Other Looking for a smart energetic individual who is a people person, with great customer service skills. Hiring for full time or part time.

  • Morning Front Office Staff

    1 month ago

    Naperville, United States Action Chiropractic and Sports Injury Ctr. Full time

    Action Chiropractic and Sports Injury Center is Naperville's leading sports and overuse injury clinic. We are looking for an energetic, friendly, and detail focused person to work mornings 8-4 Mondays, Tuesdays, Thursdays and Fridays. The job description is: The Front Office Lead usually will be the first and last person a patient will interact with....

  • Front Desk Agent

    6 days ago

    Naperville, United States Embassy Suites Chicago Full time

    Job Type Full-timeDescriptionLife as a Front Desk Agent:As a Front Desk Agent with Superhost Hospitality at [Hotel], you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include:Greeting guests upon arrival and ensuring a smooth check-in process.Assisting guests with inquiries, providing information about...

  • Front Desk Agent

    5 days ago

    Naperville, United States Embassy Suites Chicago Full time

    Job Type Full-time Description Life as a Front Desk Agent: As a Front Desk Agent with Superhost Hospitality at [Hotel], you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include: Greeting guests upon arrival and ensuring a smooth check-in process. Assisting guests with inquiries, providing information...

  • Front Desk Receptionist/chiropractic Assistant

    1 month ago

    Naperville, United States Dupage Health and Physical Therapy Center, SC Full time

    We are seeking a detail-oriented Front Desk Receptionist/Chiropractic Assistant to join our team! Our Services: - Chiropractic Care - Acupuncture -Therapeutic Exercise - Functional Medicine - Weight Loss **Duties include but are not limited to**: - Greet patients and visitors in a professional and friendly manner - Answer phone calls - Data entry -...

  • Certified Nursing Assistant

    16 hours ago

    Naperville, United States Arista Healthcare Full time

    $21/Hour Full Time Available for all shifts!!!!! Get paid Daily with DailyPay!!! Benefits include: Competitive wages, flexible shifts, 401k, advancement opportunities, and a positive work environment. Also available: health, vision, dental, and life insurance. And..... the ABSOLUTE BEST working environment you could ever imagine being a part of!! JOB...

  • Certified Nursing Assistant

    3 hours ago

    Naperville, Illinois, United States Arista Healthcare Full time

    $21/Hour Full Time Available for all shiftsGet paid Daily with DailyPayBenefits include: Competitive wages, flexible shifts, 401k, advancement opportunities, and a positive work environment. Also available: health, vision, dental, and life insurance.And..... the ABSOLUTE BEST working environment you could ever imagine being a part ofJOB SUMMARY: The purpose...

  • Dental Assistant

    2 weeks ago

    Naperville, United States General Dentistry Office Full time

    Job DescriptionJob DescriptionWe are a busy, growing, fun, and professional dental office with a position available for a part-time/full-time addition to our practice.Our culture is a friendly, positive, and caring atmosphere toward our patients and team members.The ideal candidate is excited about dentistry, has excellent communication skills, is reliable,...

  • Dental Front Desk

    4 weeks ago

    Naperville, United States United Dental Partners Full time

    We are seeking a friendly, organized, and customer-focused Front Desk Representative to join our dental office team. As the first point of contact for our patients, the Front Desk Representative plays a crucial role in ensuring a positive and welcoming experience for all visitors. This position requires excellent communication skills, a professional...

  • Certified Nursing Assistant

    3 days ago

    Naperville, Illinois, United States Arista Healthcare Full time

    $21/Hour Full Time Available for all shiftsGet paid Daily with DailyPayRequirementsCNA certificate (current and active)BLS certificateAble to stand for hours at a timeAble to lift up to 50 lbsPrefer:Experience with LTCExperience with POCExcellent communication skills and customer service skillsTasks for this position include, but not limited to:Able to work...