IT Help Desk Specialist
3 weeks ago
Welcome to Your Behavioral Health (YBH). Our mission is to guide individuals through the intricate landscape of behavioral health, ensuring that expert support is not only available but also easily accessible. At YBH, we pride ourselves on being a centralized hub teeming with resources designed to aid clients and their families in pinpointing the optimal support tailored to their distinct needs and aspirations for well-being.
Clear Behavioral Health and Neuro Wellness Spa are integral parts of the YBH family, further enriching our offerings and dedication to holistic care.
Dive into our portfolio of brands below. Each represents a unique facet of the comprehensive behavioral health treatment spectrum.
**Job Duties**:
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and network performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues and recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems and recommending changes.
- Accomplishes information systems and organization mission by completing related results as needed.
- Ensures new employees are set up timely with all required technology and account access based on their job description.
- Ensures that all assets are logged into asset management software and accounted for when hires, terminations, or reassignments occur.
- Responsible for rapid response to network interruptions at all sites by using the portal or going onsite.
- Managing all software systems and auditing to remove account access for former employees or those that do not need access to keep accounts secure.
- Travel to sites as necessary.
**Knowledge, Skills, and Abilities**:
- Knowledge and experience with Apple Products required.
- Knowledge of regulations related to HIPAA required.
- Helpdesk experience of at least 1 year required.
- Knowledge of maintaining, storing, and organizing technical equipment required.
- Knowledge and experience with Healthcare EMR’s such as KIPU and DrChrono a plus.
- Knowledge and experience with Jamf a plus.
- Knowledge and experience with CrowdStrike a plus.
- Skill in using healthcare software and computer systems.
- Multitasking skills.
- Problem-solving skills.
- Ability to communicate professionally with various departments and resources.
Pay: $70,000.00 - $75,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Yearly pay
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have experience trouble shooting mac devices?
- Do you have experience creating policies and managing the JAMF MDM platform?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Help desk: 1 year (required)
- IT support: 1 year (required)
- Microsoft Office: 4 years (required)
- EMR systems: 1 year (required)
- JAMF: 1 year (required)
- Mac OS: 1 year (required)
- MacOS Server: 1 year (required)
- Microsoft/Exchange 365: 2 years (required)
Ability to Commute:
- Torrance, CA 90504 (required)
Work Location: In person
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