See more Collapse

Hotel Front Desk Agent

4 weeks ago

Rehoboth Beach, United States The Breakers Hotel and Suites Full time

Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.

**DUTIES AND RESPONSIBILITIES**:

- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- File room keys ( only for manual room key hotels)
- Knows how to use front office equipment.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures.Courier Mail Register
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

**PREREQUISITES**:
**Education**:High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.

**Experience**:Previous hotel-related experience desired.

**Job Types**: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel Experience: 3 years (preferred)

Work Location: In person

We have other current jobs related to this field that you can find below

  • Front Desk Agent

    2 weeks ago

    Rehoboth Beach, United States Hotel Rehoboth Full time

    The Hotel Rehoboth is looking for a new member of our Front Desk Team! We are looking for a reliable, outgoing and diligent person to join the Hotel Rehoboth staff. We are a family owned and operated boutique hotel in downtown Rehoboth Beach Delaware. We have 52 Guest rooms and our guest experience includes a catered breakfast, parking, daily wine and...

  • Hotel Front Desk Agent

    1 month ago

    Rehoboth Beach, United States Henlopen Hotel Inc Full time

    Job DescriptionJob DescriptionThe Henlopen Hotel is looking for a dedicated Front Desk Agent to greet guests and check them into hotel following established procedures, including but not limited to assuring all necessary information is received and entered into the system, obtaining credit card imprint for incidental expenses, informing guests of pertinent...

  • Hotel Front Desk Agent

    3 weeks ago

    Rehoboth Beach, United States Henlopen Hotel Inc Full time

    Job DescriptionJob DescriptionThe Henlopen Hotel is looking for a dedicated Front Desk Agent to greet guests and check them into hotel following established procedures, including but not limited to assuring all necessary information is received and entered into the system, obtaining credit card imprint for incidental expenses, informing guests of pertinent...

  • Hotel Front Desk Agent

    3 weeks ago

    Clearwater Beach, United States The Avalon Club Hotel Full time

    Front Desk Agent for First and Second shifts We are a Boutique property on Clearwater Beach, with a strong presence on Airbnb and VRBO. Our focus is on providing the best possible guest experience from check in to check out and we are looking for a skilled Guest Service Agent to continue their career with our expanding company, covering the 7am - 3pm and...

  • Hotel Front Desk Agent

    2 weeks ago

    Clearwater Beach, United States The Avalon Club Hotel Full time

    Front Desk Agent for First and Second shifts We are a Boutique property on Clearwater Beach, with a strong presence on Airbnb and VRBO. Our focus is on providing the best possible guest experience from check in to check out and we are looking for a skilled Guest Service Agent to continue their career with our expanding company, covering the 7am - 3pm and...

  • Front Desk Agent

    2 weeks ago

    Rehoboth Beach, United States Surf Club Hotel Full time

    The Front Desk Agent is a member of the Front Office team. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash...

  • Hotel Front Desk

    2 days ago

    Long Beach, United States Long Beach Hotel Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Agent

    1 week ago

    Long Beach, United States Linchris Hotel Corporation (Allegria Hotel) Full time

    **Hours**: Primarily 3pm-11pm **Days of Week**: Most weekends plus weekdays - Weekends are very important as these are the busiest times **Rate of Pay**: $16-$18/hr, depending on experience Our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have...

  • Front Desk Agent

    2 weeks ago

    Long Beach, United States Linchris Hotel Corporation (Allegria Hotel) Full time

    **Hours**: Primarily 3pm-11pm **Days of Week**: Most weekends plus weekdays - Weekends are very important as these are the busiest times **Rate of Pay**: $16-$18/hr, depending on experience Our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have...

  • Hotel Front Desk Agent

    1 week ago

    Royal Palm Beach, United States Royal Inn Hotel Full time

    Location: Royal Inn Hotel 675 Royal Palm Beach Blvd. Royal Palm Beach, FL 33411 We are looking for a friendly, flexible, professional, experienced Front Desk Agents at the Royal Inn Hotel in Royal Palm Beach, FL! If you have a talent for customer service, prior work experience in the hotel industry, are computer-savvy, detailed-oriented, and are a problem...

  • Front Desk Agent

    3 weeks ago

    Huntington Beach, United States Hotel Huntington Beach Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Agent

    4 weeks ago

    Myrtle Beach, United States SEASIDE INN RENTALS, LLC Full time

    Front Desk Agent - Viking Hotel Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room...

  • Front Desk Agent

    4 weeks ago

    Myrtle Beach, United States AVISTA RENTALS LLC Full time

    Front Desk Agent - Polynesian Hotel Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room...

  • Front Desk Agent

    2 months ago

    Myrtle Beach, United States SEASIDE INN RENTALS, LLC Full time

    Front Desk Agent - Viking Hotel Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room...

  • Front Desk Agent

    3 weeks ago

    Myrtle Beach, United States AVISTA RENTALS LLC Full time

    Front Desk Agent - Polynesian Hotel Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room...

  • Front Desk Agent

    3 weeks ago

    Myrtle Beach, United States SEASIDE INN RENTALS, LLC Full time

    Front Desk Agent - Viking Hotel Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room...

  • Hotel Front Desk

    2 weeks ago

    Hermosa Beach, United States H2O Hermosa Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Agent

    3 weeks ago

    Miami Beach, United States Catalina Hotel & Beach Club Full time

    **Summary/Objective** The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. **Essential Functions** Reasonable accommodations may be made to enable individuals with disabilities to perform the...

  • Front Desk Agent

    1 month ago

    Miami Beach, United States Waldorf Towers Hotel Full time

    The Waldorf Towers Miami Beach Hotel is looking for an enthusiastic Front Desk Agent to join the team! This is a full-time role that requires availability on weekends and holidays with competitive wages. The best of all is that this role offers flexible scheduling of five days a week to accommodate work-life balance!Overview:The Front Desk Agent is...

  • Front Desk Agent

    3 weeks ago

    Miami Beach, United States Waldorf Towers Hotel Full time

    The Waldorf Towers Miami Beach Hotel is looking for an enthusiastic Front Desk Agent to join the team! This is a full-time role that requires availability on weekends and holidays with competitive wages. The best of all is that this role offers flexible scheduling of five days a week to accommodate work-life balance!Overview:The Front Desk Agent is...