Community Manager

1 week ago


Austin, United States Zynga Full time

**Careers Category**: Marketing & User Acquisition

**Careers location**: Austin, TX, Bay Area, CA, Carlsbad, CA, Chicago, IL, Eugene, OR, Toronto, Canada

**Connected Worker Type**: Connected

**Requisition Id**: R_112148

**Position Overview**:
As the Community Manager, you will be responsible for the ongoing operational management and development of the social community for our Puzzle RPG product.

You will help develop and implement strategies that foster a two-way conversation between players and development; build social media content to support live operations marketing; own and improve KPI’s including sentiment & engagement that connect to product success.

You will understand the holistic and dynamic landscape of community forums, social media channels, emerging platforms, and audiences within those channels that deliver business results.

**KEY ROLES & RESPONSIBILITIES**:

- Communicate our product vision to players
- Be the voice of the community for our development team sharing insights and trends that are meaningful to product success.
- Build and manage partnerships with content creators and internal creative teams to drive product vision storytelling.
- Execute engaging community driven marketing programs and campaigns
- Work with creative and strategic teams in the creation of original and dynamic content
- Manage the editorial content of our owned social & community channels while owning the associated KPI’s for each
- Partner with Customer Experience and VIP teams to optimize/improve player sentiment and retention

**REQUIRED EXPERIENCE & SKILLS**:

- 4 years of experience in a community management or social media coordination role, preferably within the games industry
- Ability to identify and track relevant community KPIs
- Experience building communities in key channels such as discord, reddit, and private messenger platforms.
- Experience with social media management tools such as Sprout Social, Sprinklr and Social Studio
- Independent creation and successful execution of community-focused marketing campaigns with one or more specific business goals (growth, engagement, retention, reactivation, revenue)
- Experience building brands on social media [Instagram, Facebook and Twitter (YouTube experience considered an asset, but not required)] with a consistent track record
- Experience in moderating community discussions with large active communities, including creation of style guides, tone, response strategies
- Effective time management and project management skills
- Excellent verbal and written communication skills, including with licensors
- Bachelor’s Degree (ideal)

**What we offer you**:

- Competitive salary, bonus plan and ESPP (Employee Stock Purchase Plan)
- 401K Company Match Contribution (US)
- RRSP/DPSP company match contribution (Canada)
- Health coverage, dental, disability, critical illness, EAP, and life insurance (Canada)
- Medical, dental, vision, EAP, life insurance, and disability benefits (US)
- Virtual mental health and neurodiversity support programs
- Global Fitness reimbursement program
- Global Wellbeing Program
- Financial wellness program with unlimited access to certified financial planners
- Discretionary Time Off policy for many employees
- Family planning support program
- Generous paid parental, pregnancy-related disability, caregiver, and compassionate leaves
- Subsidized Back-up child care
- Zynga happy hours and frequent employee events
- Flexible working hours on many teams
- Culture of diversity and inclusion including employee resource groups
- Work with cool people and impact millions of daily player

We will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law.
- The pay range for this position in California at the start of employment is expected to be between $69,900 and $103,400 per year._


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