Desktop Support Technician

2 weeks ago


New York, United States AIT Global Full time

**JOB DESCRIPTION**

**Responsibilities**:

- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Install, support, and retire all client software and hardware devices (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers).
- Escalate complex issues to senior technical staff as necessary
- Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
- Responds effectively to incidents escalated from clients, including sensitive issues and senior executive leadership inquiries.
- Maintain accurate documentation of technical support requests and resolutions
- Collaborate with other technical staff to identify and implement process improvements
- Displays very strong orientation towards client service.
- Works closely with other IT organizations in a coordinated approach.

**Requirements**:

- High school diploma or equivalent; technical certifications or associate's degree in a related field preferred
- 5+ years of relevant experience in a technical support role.
- Previous technical support experience of Executives and Senior Business leaders is highly desirable.
- Relevant professional certifications desirable.
- Experienced working with Windows, Mac, Android, and iOS devices in a business environment.
- Familiarity with basic networking concepts and protocols
- Excellent communication skills, both written and verbal
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Willingness to work flexible hours as needed, including evenings and weekends
- Customer service-oriented attitude

**Job Types**: Contract, Temp-to-hire

Pay: $32.00 - $35.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer support: 1 year (preferred)
- iOS: 1 year (preferred)
- Windows: 1 year (preferred)

Ability to Commute:

- New York, NY 10017 (required)

Ability to Relocate:

- New York, NY 10017: Relocate before starting work (required)

Work Location: In person



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