Customer Relationship Manager

3 weeks ago


Houston, United States Abacus Technology Full time

Overview:
Abacus Technology is seeking a Customer Relationship Manager to lead and support the identification of requirements and recommending solutions to the customer for the eMITS program at Johnson Space Center. This is a full-time position.

**Responsibilities**:

- Serve as a customer liaison supporting business needs and IT strategy development.
- Identify, research, resolve, and/or route customer issues or complaints to the appropriate area.
- Create, monitor, resolve, and closeout support tickets resulting from customer requests.
- Interact with assigned customer organizations to foster communication, ensure awareness of services offered, and provide training in how to obtain services, including the process for requesting the services.
- Directly interact with the organization's IT Business Managers to provide information in order to facilitate budget, cost, and technical reviews.
- Expedite approvals through various approval boards and working groups on behalf of the customer.
- Notify, facilitate, and monitor projects, service requests, and issues with the appropriate stakeholders on behalf of the customer.
- Act as a Service Element Technical Expert (SETE) to the assigned organization and serve as the technical expert for the offered products and services.
- Participate in pilots and pathfinders, related to the services and products and develop training and communications as needed.
- Stay informed of industry best practices and new technologies for business and customer relationship management.

Qualifications:
**_

**_
EOE/M/F/Vet/Disabled_


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