Sales Support/customer Service Representative

3 days ago


Chicago, United States Best Chicago Meat Co Full time

Our Best Chicago Meat team has an opening for an experienced sales support and customer service representative for our B2B division. Individual must be detail oriented, a team player, and able to work with little supervision. This is an on-site position at our Chicago, IL (Armitage & Cicero Avenue) location.

**Responsibilities would include**:

- Navigate customer portals for new orders, processing ASN’s, and shipping communications
- Build sustainable relationships with customer accounts through open and interactive communication
- Responding to customer inquiries on delivery date inquires, complaints, and late deliveries
- Address customer complaints and process credit memos
- Track delivery/shipping
- Understands organizational objectives and makes decisions that align with the company
- Create, document, and maintain procedures - Including vendor portal instructions, shipping instructions, etc.
- Prepare quotes to new and existing customers using customer price sheets
- Prepare new vendor documentation and new item specification data sheets
- Create sales tools and documents to monitor customer purchasing history

**Job requirements**:

- At least 3 years of sales support including customer service experience
- Must be proficient with Microsoft Office. Excel a must.
- ERP experience required
- Attention for detail
- Ability to work on a team and independently, with little supervision
- Ability to multi-task, prioritize, and manage time effectively company's success.

**Benefits**:

- 401(k) matching
- On-the-job training

Experience level:

- 4 years

Shift:

- 8 hour shift
- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Chicago, IL 60639 (required)

Work Location: In person



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