Library Services Associate

7 days ago

Tucson, United States University of Arizona Full time

**Posting Number**
- req19644**Department**
- Access & Information Services**Department Website Link**Location**
- Main Campus**Address**
- Tucson, AZ USA**Position Highlights**

The Library Services Associate III supports the technology lending program and acts as the main point person for study spaces and room reservations, including configuring the booking system, managing incoming reservation requests from internal and external clients, and acting as the liaison for the technology in our study spaces. This includes designing, developing, maintaining, and coordinating training in collaboration with other technology trainers and in conjunction with the Information and Training team as appropriate. Provides courteous customer service, information, reference, and technology assistance. Additionally, the incumbent attends and participates in conferences or user group meetings bringing back information for department environmental scanning and strategic planning processes and provides analysis support of a wide variety of data to management and makes recommendations for improvements.

Access and Information Services staff operate in an environment where department members perform building opening and closing responsibilities while also working evenings and weekends for the purpose of supporting efforts to create an environment conducive for academic and scholarly endeavors. This position may be requested to make other task and schedule adjustments to assist with service coverage. You will be responsible for fostering and participating in an environment of change across the organization, including acting as a liaison to other departments. As customers’ needs change, the assignments, work, and hours may change. You will also be responsible for performing leadership functions such as serving on department and library-wide committees, participating in decision making, and appropriately communicating with relevant stakeholders.

**Work schedule**: Wednesday through Sunday, 8:30 a.m. - 5:30 p.m. (including opening the library); back-up for Friday and Saturday 6:30 p.m. closing
- Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more_

The University of Arizona has been recognized for our innovative work-life programs.

**Duties & Responsibilities**

**CHARACTERISTIC DUTIES**
- Oversees LibCal room reservation software, including daily management and vendor relations. Works with internal and external stakeholders to set policies, manage spaces, and troubleshoot system errors.
- Manages the room reservation request queue, including communicating with customers to determine the best space for their session or event, booking events in LibCal, and working with stakeholders from multiple library departments to update policies and procedures as needed.
- Supports equipment lending services lead, including training and coordination of issues at multiple libraries across campus. This includes inventory, storage, and security control; initial response to routine problems; damage assessment re: wear and tear versus customer responsibility for damage; liaison with library IT; assessment and benchmarking for policy/procedure changes; provide software and technology support and training for library staff, part-time student employees and library customers.
- Supports investigation and acquisition of cutting-edge hardware, software, and maker technology.
- Acts as a liaison to New Student Orientation and Disability Resource Center groups for technology and space needs.
- Oversees multiple AIS service sites: Provides customers with reference, technology, and circulation assistance. Provides leadership including solving problems and making non-routine decisions.
- Makes schedule adjustments as needed to assist with service coverage.
- Supports the ongoing collection, management, and analysis of departmental and library use and needs assessment data including data required for departmental and library projects and strategic planning.
- Supports the library in its mission and vision in providing excellent customer service, and by serving on library-wide projects, and by improving student awareness of the suite of services and resources offered by the library through participation in campus public programming, student education and success events.
- Facilitates meetings, makes presentations as needed, and participates in data-based decision making.
- Other duties as assigned.

**KNOWLEDGE, SKILLS, AND ABILITIES**
- Ability to communicate with internal and external customers with a high degree of professionalism.
- Ability to create training documentation.
- Ability to exercise sound judgment.
- Leadership skills, including excellent initiative, organizational and time management skil

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