Library Services Associate

2 weeks ago

Tucson, United States University of Arizona Full time

**Posting Number**
- req19640**Department**
- Access & Information Services**Department Website Link**Location**
- Main Campus**Address**
- Tucson, AZ USA**Position Highlights**

The University Libraries, Access and Information Services department seeks a Library Services Associate (LSA) to provide excellent customer service in coordinating activities at various public service sites, working in a fast-paced environment for the purpose of supporting efforts to create an environment conducive for academic and scholarly endeavors in the various libraries. The incumbent in this position assists customers with basic research needs, providing information, reference, and technology assistance that facilitates customer access to the collections of the University of Arizona Libraries.

The LSA leads student outreach events during midterms and finals to help foster student wellness during stressful times, coordinates the work of and provides direction to student employees, and may serve on both departmental and library-wide projects and assignments.

As needed, the LSA performs all work necessary to meet the changing needs of the Libraries’ customers. As a result of those needs, work patterns and schedules change.

**Work schedule**: Tuesday through Friday, 6:30 a.m. - 3:30 p.m.; Saturday, 9:30 a.m. - 6:30 p.m.
- Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more_

The University of Arizona has been recognized for our innovative work-life programs.

**Duties & Responsibilities**

**CHARACTERISTIC DUTIES**
- Provides leadership including solving problems and making non-routine decisions using sound judgment, following through to solve public desk issues, and coordinating the work of and providing direction to student employees.
- Plans and executes student outreach events during midterms and finals that involves working with outside therapy animal organization, other UA Library employees, student groups and UAL Marketing and Communications.
- Responsible for opening/closing various UA Libraries.
- Acts as a liaison with University Police Department (in regards to reporting criminal activity or emergency situations), Campus and Library Facilities (in regards to building problems), Library Systems (in regards to library equipment problems), and as needed Risk Management (in regards to reporting incidents) during evening and weekend hours.
- Supports the ongoing collection, management and analysis of departmental and library use and needs assessment data including data required for departmental and library projects and strategic planning.
- Facilitates meetings, makes presentations as needed, and participates in data based decision making.
- Other duties as assigned.

**KNOWLEDGE, SKILLS, AND ABILITIES**
- Customer service skills.
- Ability to work with diverse people and serve a diverse population.
- Ability to deal with difficult customer interactions and work with outside departments to follow university policies and procedures in reporting building incidents and criminal activity.
- Skill in interviewing customers regarding reference service and sources to better understand customer need.
- Understanding of the research and reference process as well as a broad understanding of various types of reference sources (e.g., library catalog, indexes, web-scale discovery services, search engines, virtual and print resources) and their appropriate use, including understanding the differences between primary and secondary resources.
- Familiarity with library technology, including demonstrated skills in troubleshooting hardware, software and equipment.
Knowledge of specialized software (e.g., Illiad, AutoCAD, Final Cut Pro, Adobe Creative Cloud).
- Excellent interpersonal and communication skills, both written and verbal.
- Leadership skills, including excellent initiative, organizational and time management skills and the ability to use good judgment.
- Ability to think holistically and respond to user needs.
- Solid analytical and problem-solving skills.
- Ability to work autonomously with mínimal supervision.
- Ability and willingness to learn new skills as the work environment and customer needs change, including independently learning how to use new software/technology (e.g., Virtual Reality, 3D or other makerspace technology).
- Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives.
- Positive attitude and strong demonstration of Our Values: Collaboration, Continuous Learning, Diversity, Innovation, and Integrity.

**Minimum Qualifications**
- Bachelor's degree required.

**Preferred Qualifications**
- Experience searching integrated Library Services Platform and record interpretatio

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