Secretary Ii, Rusk Outpatient
3 weeks ago
**NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. _For more information, go to _nyulangone.org_, a_nd interact with us on _LinkedIn_, _Glassdoor_, _Indeed_,_ _Facebook_, _Twitter_, _YouTube_ and _Instagram_._
**Position Summary**:
We have an exciting opportunity to join our team as a Secretary II, Rusk Outpatient.
**Responsibilities**:
- Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or payor restrictions, making payment, multi plan determinations, any and all issues/questions/concerns relating to financial matters) to the Business Associate.
- Greets and screens telephone calls in pleasant and a professional manner; handles call or directs caller to appropriate person or area. Takes messages and transfers calls appropriately.
- Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
- Scans all necessary documents (insurance cards, lab requisitions, etc) into the intake system. Properly QA's all intake-related data and materials for completeness.
- Monitors intake, scheduling orders work queues and inbaskets for timely completion.
- Register patients for appointments by obtaining all patient demographics, correct insurance information from patients and/or their representatives and entering it into EPIC.
- Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly.
- Obtains insurance information (ID card, member/group #s, etc.), takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits.
- Maintains workload statistics and other data for departmental records. Assists section in completion of special reports, projects and activities.
- Schedules appointments for visits, procedures, etc. Schedules follow up visits, when applicable.
- May assist, provide guidance and/or train Secretary I's and other less senior staff with completing secretarial duties.
- Collects and asks patients to sign patient related documents including HIPAA, MSPQ, ABN, etc. either manually or electronically using EPIC tablets.
- Performs other duties as assigned.
- Screens and transcribes incoming external referrals for scheduling in EPIC.
- Follows up with patients and/or their representatives, physician offices, etc to gather missing data and materials in order to complete the transcription process.
- Answers patient questions to ensure understanding and patient satisfaction. Maintains confidentiality on matters to which they are privileged.
**Minimum Qualifications**:
To qualify you must have a High School diploma. Three years of relevant medical clerical experience. Knowledge of medical terminology. Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.
**Preferred Qualifications**:
Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills. Prior physician practice experience.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $54,720.57 - $54,720.57 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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