Front Desk Supervisor

6 days ago


Tucson, United States Lodge on the Desert 306 North Alvernon Way | Tucson, AZ 85711 Full time

**Front Desk Supervisor**

Lodge On The Desert

306 N Alvernon Way

Tucson, AZ 85711

Lodge On The Desert, an authentic Old Pueblo experience and Arizona landmark, is a 102-room boutique hotel designed for leisure and business travelers alike. Situated on five acres in Midtown Tucson, this hotel is just minutes from the Tucson Convention Center, University of Arizona, Davis-Monthan Air Force Base and Banner University Medical Center. Set against the majestic backdrop of the Santa Catalina Mountains, its charming hacienda-style accommodations, lush grounds, and historic charm make it Tucson’s urban oasis and an Old Pueblo masterpiece.**Position Type**: Full - Time (30 + hours per week as needed)

**Hourly Pay Rate**:$18.00 / hour

**Schedule & Shift**:_Must be flexible / have open availability and be willing to work days, evenings, weekends, potential overnights and holidays as necessary. Shifts will depend on demands of business._

What benefits can you expect as a full-time, hourly employee at this hotel? Here are the details:

- ** Medical, Dental & Vision Insurance Plans** after 60 days
- ** Voluntary benefits** (i.e. critical illness, accident, group disability, medical bridge, and term life)
- ** Paid Time Off & Holiday Pay**:

- ** $25.00 incentive payout** for positive reviews
- ** Employee hotel discount rate**:

- ** DailyPay - Never wait for a paycheck again Work today, get paid today With DailyPay, Atira Hotels employees have access to their pay on day 1 of work**

**Responsibilities**:
**Reports to**: Director of Operations

Coordinates the activities of the hotel front office and related personnel as directed and provides support to the Director of Operations.

Corresponds with group and travel agents to answer special requests for rooms and rates.

Assists with sales and marketing efforts as directed.

Answers inquiries pertaining to hotel policies and services.

Note - Other duties as assigned by Director of Operations.

**Job Requirements**:
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

**Front Desk Supervisor Duties & Responsibilities**:
1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful, and courteous demeanor at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit/floor limit policies.

10. Allocate rooms to expected arrivals after checking the guest's preferences and special requests.

11. Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.

12. Operates the PBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests.

13. Cross Check all billing instructions are correctly updated

14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

16. Performs other duties as assigned, requested, or deemed necessary by management.

17. Ensure Front Office shift log and Training Sheet log book is always updated and actioned upon.

18. Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.

19. Participate in hotel committees and task force assignments.

20. Assist all departments in servicing the guests during high-volume periods.

21. Takes responsibility in the absence of the Front Office Manager.

22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team

**Qualifications**:
Education/Experience: Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combinatio


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