Returns Support Coordinator

4 weeks ago

Piscataway, United States SHI International Corp. Full time

Job Summary:
The Returns Support Coordinator position resides within the Returns Support Department. This individual acts as a liaison between the Inside Sales Department and the Returns Department.

This position is required to report to the SHI Somerset, NJ office location as determined by management.

About Us:
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. **But the heartbeat of SHI is our employees - all 6,000 of them. **If you join our team, you’ll enjoy:

- Our commitment to diversity, as the largest minority
- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive - in our offices or yours.

**Responsibilities**:

- Act as a liaison between Inside Sales Department, and Returns Department
- Process return orders for sales reps, and follow through with updates until product is returned
- Provide outstanding customer service and support to all internal and external contacts
- Build and maintain professional relationships with new and existing vendors and partners, as well as with the Enterprise Solutions Group, Purchasing, Accounting, and a variety of other internal and external contacts
- Utilize proper resources to locate tracking of products, invoices and credit memos and availability of products located within the SHI Returns Department
- Providing updates to SHI Inside Sales Reps so customers can be updated and receive World Class Support from SHI
- Take initiative to research and resolve issues - building internal and external relationships to make Returns process more efficient

Qualifications:

- High School diploma/GED
- MS Office experience

**Required Skills**:

- Excellent World Class Support and follow through skills
- Outstanding attention to detail and problem solving capabilities
- Strong planning, organization, time management, and prioritization skills
- Positive attitude and passionate about company success
- Exceptional written and verbal communication skills
- Self-motivated with the ability to work in a fast-paced and constantly-changing environmen
- Office 2010, specifically Word, Excel, and Outlook

**Preferred Qualifications/Skills**:

- Bachelor’s Degree with a minimum 3.0 GPA
- Microsoft SharePoint / MySHI utilization
- AX
- CRM
- BI
- General understanding of our company's sales and order processing
- Experience conducting online meetings & conference calls using Microsoft Live Meeting 2007 / Lync 2010, or other web conferencing platform

Unique Requirements:

- Flexible availability for month/quarter/year ends

Additional Information:

- The estimated annual pay range for this position is $37,000 - $45,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
- Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

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