Siren Retail Market Specialist

3 weeks ago


Chicago, United States Starbucks Full time

**Now Brewing: siren retail market specialist - Events (Chicago), Chicago Roastery**

This job contributes to Starbucks success by using functional expertise to create and maintain the Roastery & Reserve Experience for our customers. Using their deep knowledge and understanding of assigned specialties, Specialists work cohesively with the greater leadership team to ensure partners have everything they need to deliver the Roastery & Reserve Experience. Specialists may be assigned to one or more specific functional areas of operation. Specialists’ functional areas may include but are not limited to events, scheduling & administration, merchandising, inventory, and training. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

The Siren Retail Market Specialist - Events is responsible for creating and driving the events business strategy for our flagship location on Chicago’s Magnificent Mile. The specialist plans, designs, organizes, and leads events through our location leadership teams, ensuring both client and partner needs are met. The Siren Retail Market Specialist - Events acts as an ambassador for the Siren Retail brand, responsible for networking with internal and external stakeholders, identifying business partnerships, and building deep relationships with community stakeholders in the Greater Chicagoland area. The Siren Retail Market Specialist - Events acts as the primary point of contact for the lifecycle of a Roastery event, focused on providing a memorable experience for both clients and store partners.

**Summary of Key Responsibilities**

Responsibilities and essential job functions include but are not limited to the following:
**Leadership**
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
- Role models a passion for service, coffee curiosity, operations excellence and innovation while inspiring partners to deliver the Roastery & Reserve Experience
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to established standards and to set a positive example for the store team
- Contributes to positive team environment
- Implements and communicates plans to store team to meet operational and organizational objectives
- Constantly scans and assesses store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Communicates ideas to the management team for broader areas of improvement. Provides input to the management team regarding standards gaps and opportunities to achieve operational and team goals
- Applies operational excellence tools (I.e. Specialist Approach and supporting tools) to appropriately identify and solve store and zone problems
- Responds to immediate store and zone needs by utilizing internal resources such as other store specialists and external resources, such as Partner & Asset Protection, Facilities, Partner Resources, Merchandising, and Food & Beverage
- Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools
- Understands how to achieve top priorities within their area of expertise and removes barriers to the overall success of the store, balancing competing priorities
- Ensures partners have the information, support and context they need to achieve goals and bring the Roastery & Reserve Experience to life.
- Engages in conversation with customers to understand their experience and adjust as needed in the moment, identifying trends to continuously improve through awareness, empathy and action

**Planning & Execution**:

- Collaborates with store manager team to create targeted plans to achieve established goals and demonstrates agility to adapt to the unexpected
- Works with the director, senior operations manager, and store leadership team to help inform and develop strategic and operational plans for the work group, managing execution, and measuring results
- Demonstrates ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process
- Provides input into store staffing levels and decisions to ensure appropriate staffing and scheduling, to maximize partner development, and to deliver the optimal experience for both partners and customers based on functional area of expertise
- Utilizes tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team
- Communicates clearly, concisely and accurately to ensure understanding while promoting a unified store leadership team
- Communicates regularly with store leadership team about operational and partner observations, challenges, concerns, insights, and suggestions
- Supports general manager and management team in implementing company programs by working directly wit



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