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Barista, Retail

4 months ago

Chicago, United States Starbucks Full time

**_World class customer service starts at the front door with our Retail team. Here, we focus on welcoming every guest that enters our space in a warm and welcoming manner. Each Roastery offers exclusive merchandise that showcases the craft and passion of coffee while highlighting hometown pride and local artists. Our retail collection is curated to celebrate the community surrounding our flagship locations. Retail partners can inspire an at-home coffee experience for our guests by sharing their expertise on our variety of brew methods and exclusive Reserve coffee roasted fresh in house. Our focus is to create personalized shopping experience for each guest that enters our space._**

**Barista**

Job Summary and Mission

This job contributes to Starbucks success of the Roastery & Reserve Store by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the_ Roastery & Reserve Experience_ for their customers and one another. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

**Coffee Expert & Brand Ambassador**:

- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
- Provide unique coffee forward experience for every customer
- Serve as coffee expert providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (roasting process, flavor, etc.)
- Demonstrate impeccable composure and ability to thrive in ambiguous situations. Maintains a calm demeanor during periods of high volume or unusual events.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines and standards
- Contributes to positive team environment
- Maintains regular and consistent attendance and punctuality

**Service**:

- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Delivers exceptional customer service to all customers
- Responsible for total service, including table service
- Support Roastery and Reserve events model and events execution

**Sales**:

- Maintain knowledge of 100+ unique Roastery & Reserve products
- Engage customers and leverage selling skills

***

**Operations**:

- Operate in environment with rapid innovation with mínimal turnaround time from innovation to product and service delivery to the customer
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security.
- Maintain a clean and organized workspace so that partners can locate resources and product as needed

**Basic Qualifications**:

- Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time
- Ability to carry 35lb on a consistent basis
- Experience in the service or entertainment industry (i.e. restaurant, bar, theater, or hospitality)
- Reading, writing, and oral proficiency in the English language
- Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays

**Preferred Qualifications**
- 1-2 years of specialty retail sales experience
- Ability to carry and balance a tray
- High attention to detail with the ability to multitask and prioritize effectively
- Ability to learn quickly
- Ability to read customer cues and curate an immersive experience based on customer needs
- Strong interpersonal skills
- Ability to build relationships quickly
- Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift
- Ability to memorize complex menus, ingredients, beverage & food builds
- Facilitation and presentation skills Ability to understand and carry out oral and written instructions and request clarification when needed
- Ability to work as part of a large and matrixed team
- Additional languages beneficial

Job Attribute
Job Number:
Job Group: Retail Store Support
Job Family: Operations
Job Subfamily: Retail Store Partners
Job Location: United States
FLSA Status: Non-Exempt
- _
- Starbucks is an Equal Opportunity Employer._ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law._
- We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People