Volunteer Coordinator

2 weeks ago

Aurora, United States The Neighbor Project Full time

**Title: Outreach Coordinator **
- _*_
- **_** Location: The Neighbor Project
Supervised By: Executive Director
Status: Full-time, non-exempt
Date Revised: 1/27/2021

**Position Summary**
The Outreach Coordinator is a new, primarily outward-facing role working to promote TNP services and programs. This person will work to ensure that potential customers know how to access TNP services and understand where they can best be served within the organization by providing online and in-person informational sessions. As needed, this position will also provide reinforcement to our intake services, foreclosure prevention and rental assistance staff to ensure that customers are able complete the intake process and access services as quickly and with as few barriers as possible.

**Responsibilities**
**_Leads Development_**
- Host informational sessions (online or in person) to provide information regarding homeownership or savings opportunities
- Assist customers and potential customers (leads) with questions regarding intake process
- Ensure that potential customers have a clear understanding of services available to them through TNP and the FEC
- Together with the Receptionist/Intake Coordinator, as needed following up with any leads who have not completed the intake process
- Establish open office hours where you are available to answer questions of customers and leads, ensuring that access to staff is customer-centric
- Develop a list of referral partners for customers whose goals cannot be fully realized at TNP

**_Marketing and Outreach_**
- In partnership with program directors, develop a marketing and outreach strategy
- In coordination with the FEC, identify community partners to host informational sessions
- Participate in fairs, public presentations, and other neighborhood events
- Act in lead role conducting community assessments and surveys
- In coordination with the FEC, counseling team and NSP, cultivate new agency partnerships and sources for distributing housing counseling services and program information

**_Program Support_**
- Manage the Community Building and Engagement program objectives
- Participate in staffing any emergency assistance programs, screening applicants and providing intake support
- Assist Safety First counseling staff, as needed
- Participate in training activities to enable greater participation in “Help for Homeowners” service delivery

**Work Environment**
- This position operates primarily in an office environment that is accessible. Some work at off-site locations may be required.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines
- While performing the duties of this job, the employee is regularly required to talk and hear.

The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
- The employee must frequently lift and/or move objects up to 25 pounds and occasionally lift and/or move objects up to 40 pounds
- This position requires flexible, part time attendance during business hours from 9am to

5pm, Monday through Friday with occasional evening and weekend hours
- Work place is a smoke
- and drug-free environment.
- TNP is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. TNP does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws.

Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training.
TNP is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.

**Qualifications**:
**_Education_**
- Bachelor’s or Associate’s degree or equivalent experience required

**_Experience_**
- Experience in marketing/outreach
- Bi-lingual (Spanish/English) preferred
- Non-profit experience is a plus
- Strong commitment to social justice

**_Licenses/Certification_**:

- Housing Counseling Certified - this must be completed within 12-18 months of hire date_

**_Computer and software knowledge_**
- PC literate with strong skills and experience in MS Office (Word, Excel and PowerPoint)
- Proficiency desired in all social media platforms

**Job Type**: Part-time

Pay: $18.00 per hour

**Benefits**:

- 401(k) matching
- Health insurance
- Professional development assistance

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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