Program Manager

1 week ago

Pasadena, United States Kaiser Permanente Full time

**Job Summary**:
Under general direction, provides expert project implementation leadership for highly visible, sensitive and multi-faceted imaging projects. In conjunction with the Assistant Director, Imaging Solutions Implementation and Process optimization, develops region wide implementation plans and oversees their implementation for assigned imaging projects. Assigned projects are typically complex and region wide in scope and may involve multiple clinical and support functional areas. Responsible for the success of assigned imaging project implementations across the region. Provides high quality and cost effective project management, analytic support and clinical workflow expertise for a broad array of issues. Position will exercise judgment within generally defined practices/policies in selecting methods and techniques for obtaining results.

**Essential Responsibilities**:

- Under general direction, provides expert project implementation leadership for highly visible, sensitive and multi-faceted imaging projects.
- In conjunction with the Assistant Director, Imaging Solutions Implementation and Process optimization, develops region wide implementation plans and oversees their implementation for assigned imaging projects.
- In conjunction with the Imaging Solutions Design teams, develops requirements for the design of imaging solutions.
- Develops region wide project plans which identify key issues, problems, approaches, performance metrics and resources required.
- Designs processes to address identified problems. In concert with chiefs of service, department administrators and local and regional senior leaders, works with clinical departments to better use implemented solutions to optimize clinical department processes.
- Establishes team membership and negotiates time commitments and resource allocation.
- Provides staff leadership to Area Imaging Implementation Project Managers and multi-disciplinary teams, as well as manages work of outside consultants.
- Motivates team members and facilitates team meetings.
- Cultivates and reinforces appropriate group values, norms and behaviors.
- Provides guidance to team on performance and productivity issues.
- Acts as liaison, problem solver and facilitator for change management and optimization of clinical operations.
- Designs research plans for data gathering and analysis in support of operations optimization.
- Actively participates or may lead in analyzing data and developing recommendations and action plans.
- Accountable for the development of project documentation for senior regional executives and other key clients to facilitate sharing of project outcomes and best practices.
- Plans and facilitates meetings.
- Makes formal presentations to various senior level audiences.
- Establishes procedures regarding implementation of project outcome.
- Assesses project impact on workforce.
- May include developing training program for different levels of audiences.
- Establishes effective professional business relationships with all levels of management.
- Instructs and educates on all aspects of project.
- Provides project implementation functional direction for assigned projects to Area Imaging Implementation Project Managers, Imaging Support Specialists and any others as necessary.
- May be assigned to manage a defined subgroup of the Imaging Solutions Implementation functional group or other staff within the department.
- Monitors and evaluates performance of assigned staff and takes appropriate action up to and including termination, within established KP HR and department guidelines and procedures. Travel within region required.
- **Basic Qualifications**:

- Experience
- Minimum three (3) years of progressive experience in managing complex projects in a multidisciplinary, multi-facility environment; project management experience in health care.

Education
- BA degree in Business Administration, Health Care Administration, Operations Research, Public Health Administration, or other related field OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
- License, Certification, Registration
- N/A

**Additional Requirements**:

- Demonstrated ability to simultaneously manage multiple complex projects.
- Demonstrated ability to determine key business issues and develop appropriate action plans from multi-disciplinary perspectives.
- Demonstrated ability to conduct and interpret quantitative and qualitative analyses.
- Thorough knowledge of project management methods and the ability to effectively use them.
- Effective leadership and consulting skills.
- Excellent verbal and written communication skills.
- Effective interpersonal skills.
- Must be able to work in a Labor/Management Partnership environment.

**Preferred Qualifications**:

- Certified radiologic technologist, registered nurse, or other clinical certification preferred.
- MS degree in Business Administration, Healt

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