Pathway of Hope Case Manager

2 weeks ago

Blue Island, United States The Salvation Army Central Territory Full time

**THE SALVATION ARMY**

**NORTH & CENTRAL ILLINOIS DIVISION**

POSITION DESCRIPTION

**POSITION TITLE**: Pathway of Hope Case Manager

**LOCATION/DEPT.**: Blue Island

**REPORTS to (TITLE)**: Corps Officer

**FLSA CATEGORY**: Non-Exempt

**STATUS TYPE**: RFT

**OUTCOMES**

The Pathway of Hope Caseworker is responsible for managing Pathway of Hope casework services to families at Irving Park Corps. The Caseworker works under the guidance of the Regional Social Work Manager along with the Corps Officer implementing the program's objectives, that is, providing services to Pathway of Hope families, keeping required records, and identifying resources to support participating families.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

Provides casework services to ensure the full implementation of the Pathway of Hope model within the assigned Corps. (the POH Caseworker in this program can **only** do Pathway of Hope responsibilities)

**Program Implementation**

Provides intake and assessment services as defined by the Pathway of Hope curriculum.

Deliver the full range of Pathway of Hope individualized services for a minimum of 16 families annually including:

- Conduct pre-screening and intake of participants using specified assessment tools. Families must meet low-come guidelines with an emphasis on BIPOC (Black, Indigenous, and People of Color).
- Provide linkage to Pastoral Care Representative for pastoral care, counseling, and support.
- Conduct goal setting steps with participants formulating change-oriented action plans.
- Conduct follow-up case management meetings with participants.
- Refer participant to internal and/or external services designed to address identified goals.
- Monitor and track participants progress in goal attainment on the action plans
- Develop plans to address transition needs and ongoing documentation of progress.
- Enters client data and reporting of information into the SIMS system that supports local, national, and territorial POH program outcomes.
- Maintains case files for each client that includes all assessments, action plans, case notes, graduation plans.
- Participates with POH planning and program development at assigned sites.
- Participates in scheduled cluster meetings, conference calls and individual consultation/supervision meetings with the Regional Social Work Manager.
- Participates in meetings with Corps Officer and other Corps staff.
- Participates in Divisional or Territorial educational forums and webinars designed to facilitate understanding of a wide range of topics (especially related to case management and POH).
- Maintains working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.

**Pathway of Hope Program Evaluation and Outcomes Measurements**
- Ensure the accuracy of data entry into the database.
- Supports the POH implementation plan as requested and/or assigned.
- Serves on committees related to case management, emergency assistance and building sufficiency, as requested or appointed.

**Program evaluation and certification**
- Keeps records in compliance with standards in order to assure for program evaluation/certification requirements.

**Other Duties**

As assigned.

**REPORTING RELATIONSHIPS**

This position reports to the Corps Officer with guidance from the Regional Social Work Manager.

This position works collaboratively with corps officers, and social services with the goal of ensuring effective delivery of quality services within the context of mission objectives.

In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.

***

**PERFORMANCE MEASUREMENTS**

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

A 30, 60, and 90-day performance review will be conducted.

**EDUCATION/EXPERIENCE**
- Bachelors' degree in a human service area required. A BSW is preferred.
- Minimum of two years of experience in casework or social service.
- A valid driver's license and clearance of The Salvation Army's MVR process.
- Bi-Lingual/Spanish
- Complete the Territorial Caseworker Certification Program, within the first 90 days of hire.

**COMPENTENCIES**
- Willing to promote the mission of The Salvation Army.
- Ability to collaborate on complex social issues within families and communities.
- Demonstrated capacity to interact effectively with families
- Ability to be creative, original, intuitive, and perceptive.
- Ability to think logically and critically.
- Ability to envision a project from beginning to end.
- Ability to solve complex problems, make appropriate judgments and decisions.
- Good communication (verbal and written) and interpersonal skills.
- Able to use diplomacy and good judgment.
- A strong attention to detail.
- An ability to work with confident

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