Card Services Specialist

2 weeks ago

Webster, United States Wellby Full time

**Position Summary**

The Payment Systems Specialist will be responsible for various tasks within daily operations of payment processing, card services and accounting departments. The Payment Systems Specialist processes payment-related services, assists in maintaining debit and credit card records, responds to member inquires, resolves member issues and aids in supporting the accounting department with varies responsibilities. The Payment Systems Specialist must maintain accuracy, quality and remain compliant with federal regulatory mandates. The Payment Systems Specialist will work closely with internal teams and will address questions and concerns in a timely manner.

**Principle Duties and Responsibilities**
- Willingness and ability to exhibit Wellby Core Values every day.
- Works with purpose and is driven to provide the best team member experience.
- Performs daily processing of the credit union’s suite of payment products, ACH, wire transfers, share drafts, mobile payment solutions, and other payment-related services.
- Ensures processing deadlines are met and aligned with regulatory requirements.
- Collaborates with all appropriate internal teams to address member requests.
- Reports suspected fraudulent transactions on all payment-related services to Fraud.
- Complies with all credit union policies, audit standards, regulatory mandates, and all required compliance training.
- Supports the ongoing operations of all Payment Processing activities including but not limited to: ACH, share drafts, mobile deposits, pay by phone, and other payment-related services.
- Researches and responds to internal team member requests to assist members with card issues.
- Performs card maintenance requests for card-related services.
- Reviews reports for previous submission errors, exceptions, and process corrections.
- Supports the accounting department by cross training in operational duties and providing back up support when needed. Duties include daily reconciliation of general ledger and subledger accounts, obtaining reporting from partners, posting journal entries, reviewing and resolving exceptions, balancing issues, making tax payments, and assisting with audit requests.
- Performs other related duties as assigned.

**Knowledge, Skills, and Abilities (KSA)**
- Knowledge of Wellby’s organizational functions and general operating policies and procedures.
- Knowledge of secretarial practices and procedures, business English, spelling, and punctuation.
- Knowledge of personal computer, utilizing Microsoft Office Suite and other software’s.
- Knowledge of the payments industry including mobile payment systems, ACH, Federal Reserve, and other payment-related services.
- Knowledge of compliance and regulations around ACH/NACHA, Checks/NCP, etc.
- Skilled in investigative and analytical skills, including documenting findings to support account reviews.
- Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.
- Ability to communicate clearly and concisely, orally and in writing.
- Ability to maintain confidential and meticulous records.
- Ability to multi-task, maintain accuracy, and meet deadlines in a fast-paced, high-volume environment.
- Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, and establish and maintain effective working relationships with other team members.
- Ability to coordinate several concurrent activities simultaneously.
- Ability to exercise independent judgment.

**Supervisory Responsibilities**

The team member does not have supervisory responsibilities.

**Complexity & Scope of Work**
- The team member will ensure policies, procedures, and programs are consistently administered, aligned with organizational goals, and compliant with professional standards.
- The team member performs routine and generally related tasks without supervisory direction.
- Tasks may occasionally have to be coordinated, integrated, and/or prioritized.
- Courses of action are determined by established procedures and/or the Director of Payment Systems
- The team member’s work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures.
- The team member uses independent judgment in making decisions.

**Physical Demands & Work Environment**
- The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
- To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office e

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