Mental Health Receptionist

1 week ago

Gardena, United States Drew Child Development Corporation Full time

**MISSION**:
For more than 30 years, Drew CDC has been instrumental in making a difference in the South Los Angeles Community to prepare the children of Watts-Willowbrook, Compton and South Los Angeles to succeed and thereby strengthen our community’s future. We’ve dedicated our mission to providing groundbreaking, innovative, high-quality programs that are outcome driven and best practices supported. Our values of accountability, integrity, and respect govern our decision making and ensure that everything we do strives to promote the health and well-being of those whom we serve.

**DEFINITION**:
The Administrative Clerk is a member of the administrative support team and is responsible for delivering general administrative duties to support the Mental Health Division’s ongoing daily operations. The Administrative Clerk is responsible for answering and transferring all telephone calls using multiple-line equipment. Represents the Agency to callers and visitors in a friendly professional manner. Performs routine clerical duties such as filing, word processing, and sorting. This position will come into frequent contact with the Director of Mental Health, Program Manager, and various other program personnel.

**CORE RESPONSIBILITIES**:

- Greet and manage customers and visitors when they arrive at the assigned Drew CDC facility.
- Answer all incoming calls and direct the caller to the appropriate department/employee.
- Responsible for maintaining the chart room for any documents that are not in electronic health record.
- Perform routine clerical duties such as filing, word processing, scanning, preparing documents for signature.
- Provide administrative support to staff to include agency projects and events including handling meeting and conference room calendar coordination, meeting room setup and breakdown.
- Ensure the reception area is tidy and presentable, with all necessary stationery and material pens, forms, and brochures.
- Maintaining and replenishing supplies for copiers, fax machines, and other office equipment.
- Assist with quality improvement tasks and revenue management tasks by uploading reports.
- Perform other related duties as assigned.

**KNOWLEDGE OF**:

- Professional attitude and appearance.
- Effective communication skills
- Record maintenance
- Organizational skills

**SKILLS TO**:

- Fluent in English and Spanish
- Be proficient knowledge of Microsoft Office Suite.
- Perform efficiently with office equipment.
- Demonstrate in-depth knowledge of modern technology to achieve a paperless office environment.
- Demonstrate strong writing skills.
- Function well in a team-oriented environment.
- Pay attention to detail and the ability to multi-task.

**ABILITY TO**:

- Perform a variety of clerical duties in support of facilities operations and services.
- Coordinate flow of communications between personnel.
- Understand and follow oral and written instructions.
- Meet schedules and timelines.
- Functions within the rules and procedures as outlined in applicable contracts, program/ department procedures & manuals and the Drew Employee handbook.
- Demonstrate excellent verbal, organizational and written communication skills.

**MINIMUM QUALIFICATIONS**:

- Associate degree from an accredited institution and one (1) year experience **OR**:

- High School Diploma plus 3+ years’ experience as a receptionist, working in an office setting, and including hands-on experience with working within customer service.

**PHYSICAL REQUIREMENTS**:

- Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
- Kneeling: Bending legs at knee to come to a rest on knee or knees.
- Crouching: Bending the body downward and forward by bending leg and spine.
- Standing: Remaining upright on the feet, particularly for sustained periods.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
- Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustain motion.
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
- Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
- Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions are conveyed to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without c

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