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Benefits Relationship Consultant Team Lead

3 months ago

Troy Hills, United States ADP Full time

ADP is hiring a** Benefit Relationship Life Cycle Consultant, Team Lead in **Northern NJ and NYC area**
- Are you ready to join a company offering career advancement opportunities throughout your career journey?
- Are you looking for an inclusive environment with a culture of collaboration and belonging?
- Do you like to mentor and coach others?

**Well, this may be the role for you. Ready to make your mark?**

**In this role, you will **strengthen the connection and relationship with clients through service and consultation from the beginning of the client journey with ADP TotalSource. The LCC role builds relationships with client contacts, including the Benefit Administrator Contact (BAC), as well as the Work Site Employees (WSE) through the onboarding experience.

The Life Cycle Consultant, Team Lead assists with the day-to-day workload management of the team, serving as first escalation point for client issues. The team lead performs coaching, mentoring, and acting as the Manager when the Manager is out of the office or unavailable.

**WHAT YOU’LL DO**: Responsibilities

**What you can expect on a typical day**:
**Key Responsibilities**:

- **Leadership**: Act as role model. Leads, mentors and influences tasks and deliverables for team members and internal partners without direct reporting relationship. Assists team members in managing the benefit plan relationship and assisting with escalated issues. Leads LCC projects for clients and internally within ADP TotalSource. Assists Health & Wealth Service Manager with performance planning and associate development. Participates in the review and accountability of client survey results. Assists with training new Associates. Acts as leader in manager's absence.
- **Change Management**: Assist with change management process for the client as it relates to benefits elections/changes for the benefit plan year. Will require coordination with HRBP/CRE and client to identify details of the change and the groups being impacted by the change. LCC will coordinate with all parties to provide change management assistance and best practices for an effective implementation of the upcoming benefit plan year change. The LCC will educate, guide and coach clients in their roles as change sponsors for their benefit plan.
- **Relationship Management Assistance**: Provides Benefits Consultation and advice while interacting with Benefits Administrators, HRBPs and Work Site Employees (WSEs) to reinforce the TotalSource Value Proposition. Partners with Sales and Implementation Consultants on business objectives that creates onboarding solutions regarding Benefits that impact business priorities. Establishes Benefits Plan education and delivery for clients during the onboarding process, as well as the Open Enrollment WSE enrollment meetings that capitalizes on the Benefits Value Proposition for the WSE on behalf of the client.
- **Benefits Presentations**: Provides consultation with team members Client, BAC and WSE on organizations' benefit offerings during Open Enrollment. Conducts client seminars and annual benefit enrollment meetings for worksite employees as needed. Works with the ADP TotalSource Benefits Department, consultants and brokers to answer questions and resolve open enrollment issues. Assists clients with the benefit election process and providing enrollment assistance at client site, if required.
- **Benefits Consulting**: Assisting team members with proactively coordinates with the HRBP/KAE/CRE on areas that clients may have opportunities to increase the ADP Benefits Value Proposition. Partners with HRBP to assist in addressing Benefit-related compliance situations where the LCC can deliver compliance training to mitigate/reduce risk. Coordinates client training with the HRBP and KAE and employs the Learning Solutions Group if necessary.

**TO SUCCEED IN THIS ROLE**: Requirements
- At least **3 **years client service or client relationship management experience in a fast-paced service environment.
- People leadership experience
- Must be able to travel to visit clients in region to support client visits and strengthen relationships.
- Experience in benefits Presentations
- keeping large audiences engaged and attentive as you present.
- You're a strategic thinker and have demonstrated the ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives.
- Ability to travel within assigned territory based on clients needs.

**A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include**:

- Experience noted above, OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

**BONUS POINTS FOR THESE**: