Branch Servicing and Administration Process Leader

4 days ago

Chandler, United States Wells Fargo Full time

**About this role**:
**In this role, you will**:

- Identify business execution opportunities and strategies for process improvement and risk control development in order to ensure operational excellence and process efficiency
- Partner with other strategic planning teams within the Growth and Branch administration team and enterprise partners around branch transformation and banker platform role design
- Partner with applicable product and technology teams to develop business requirements for banker platform design, maintenance, and enhancements in support of cross-channel platform strategy
- Lead risk remediation efforts involving maintenance and servicing process and behaviors resulting from identification of issues by legal, risk, and control partners including projects, changes and necessary executive read outs
- Ensure accurate management and change control tied to business processes
- Develop and manage core metrics necessary to drive the business forward and demonstrate success
- Engage in complaint/escalation work when and where needed
- Participate in branch banking governance processes including intake and prioritization, prioritization committee and process decision meeting business casing development
- Participate in audit and testing reviews with team for assigned processes from emerging risk to validation and closure
- Ensure process owner accountabilities are met
- Risk Accessible Unit (RAU) owner for branch banking RAUs related to platform branch customer service and account maintenance for both credit and deposits. Includes RCSA process engagement at RAU identification through evidence-based control evaluation and interactions with regulatory bodies
- Manage a team of individual contributors

**Required Qualifications, US**:

- 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of management experience

**Desired Qualifications**:

- In-depth knowledge and experience in branch operational processes with understanding of the future direction of the branch design
- both from an industry perspective and creatively
- Proven ability to take apart existing processes to find the issue and build a new process to resolve it
- In-depth knowledge of Risk Framework with experience mitigating risk implications related to process and technology design
- Demonstrated experience creating and executing on logical process flows
- Demonstrated experience communicating powerfully and succinctly to senior and executive leaders and simplifying the complex; keen ability to tell the story and gain support needed
- Strong presentation skills - written and verbal, and the experience adapting both content and presentation style to multiple audiences
- Strong critical thinking skills combined with strategic business focus and a passion for the customer and employee experience
- Ability to influence across all organizational levels, particularly senior management
- Proven ability to pull together story lines from across the team and integrate into a broader message
- Highly organized and detail-oriented, with the proven ability to manage processes and people, handle multiple tasks simultaneously and prioritize effectively
- Must have strong relationship management and proven leadership skills, with solid conflict management, negotiation and organizational effectiveness techniques
- Demonstrated ability to manage effectively in a heavily matrixed organization with a high degree of initiative and strong ability to meet key responsibilities with limited direction and oversight
- Proven success recruiting, inspiring, developing, coaching and motivating team members through balanced leadership with a focus on employee engagement, retention and performance management
- Proven success building and maintaining strong credible relationships with key stakeholder groups, including executive management

**Job Expectations**:

- Willingness to work on-site at stated location on the job opening
- This position offers a hybrid work schedule
- Ability to travel up to 25% of time
- This position is not eligible for Visa sponsorship
- ** Required** location(s) listed below. Relocation assistance may be available for this position

Job posting may come down early due to volume of applicants

**Posting Locations**:

- 401 S Tryon St, Charlotte, NC 28202
- 1525 W W T Harris Blvd, Charlotte, NC, 28262
- 250 E John Carpenter Frwy, Irving, TX 75062
- 550 S 4th St, Minneapolis, MN 55415
- 150 E 42nd St, New York, NY 10017
- 2700 S Price Rd, Chandler, AZ 85286

**Pay Range**
$144,400.00 - $300,000.00

**Benefits**

Wells Fargo provides all eligible full
- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Vi

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