Client Resources Coordinator Ii

3 weeks ago

Glendale, United States Catholic Charities of LA Full time

**CLA**

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor. St. Margaret’s Center is a program of Catholic Charities of Los Angeles.

The Client Resources Coordinator II located at the Glendale Community Center will coordinate delivery of services to clients in need of emergency food, shelter, rental assistance, transportation, medical, and special needs. Serves as advocate with government agencies to obtain public assistance. Participates in outreach programs; represents Program/Region at community meetings. Helps prepare necessary reports, requisitions, and statistics. May also help supervise volunteers.

**Responsibilities include, but are not limited to**:

- Coordinates delivery of services by making referrals including referrals for financial assistance to clients in need of emergency food, shelter, clothing, rental assistance, transportation, medical, and special needs.
- Serves as advocate with government agencies to obtain public assistance.
- Reassess clients to determine if services are progressing according to plan.
- Participates in outreach programs; represents program/region at community meetings.
- Helps prepare necessary reports, requisitions and statistics.
- Provides regular evaluation of client programs to ensure satisfactory progress.
- Help supervise volunteers, interns and intake personnel providing client services.
- Provides reception duties including scheduling appointments, screening for services, and providing information and referrals.
- Process client intakes over the phone and in office.
- Performs light case management duties as assigned.
- Promotes continuous quality improvement and service delivery that is aligned with the Agency’s mission.
- Displays sensitivity to the client population’s cultural and socioeconomic characteristics.
- Performs related duties as required.

**Qualifications**:

- Bachelor’s degree preferred; completion of two years of college required plus one to three years of related experience required.
- Must be bilingual.
- Must exemplify empathy and compassion when working with low income populations, especially unhoused individuals.
- Plan short
- and long
- range activities.
- Handle public contact and relations effectively.
- Maintain accurate and orderly records.
- Develop and maintain effective working relationships.
- Analyze and resolve problems.
- Organized and direct several activities.
- Display sensitivity, tact, and responsiveness in various situations and needs.
- Maintain a high level of confidentiality.
- Use independent judgment and initiative.
- Writes clearly and informatively.
- Speaks clearly and persuasively in positive or negative situations.
- Ability to communicate effectively, respectfully and clearly.

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