Automotive Service Advisor

1 month ago

Arlington, United States Main Street Auto Full time
Job DescriptionJob Description
We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

Responsibilities:

1. Customer Interaction:
- Greet customers and provide a warm, friendly, and professional atmosphere.
- Act as the main point of contact for customers, understanding their concerns and requirements.
- Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.

2. Service Coordination:
- Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
- Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
- Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.

3. Cost Estimation and Approval:
- Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
- Explain cost estimates to customers, providing clear and understandable explanations.
- Obtain customer approval for repairs, ensuring transparency and consent throughout the process.

4. Repair Order Management:
- Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
- Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
- Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.

5. Customer Satisfaction:
- Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
- Handle customer complaints professionally and escalate as necessary to resolve them effectively.
- Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements:

- High school diploma or equivalent (additional automotive education or certification is a plus).
- Proven experience as a Service Advisor in the automotive industry or a related field.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
- Strong organizational and time management abilities to handle multiple tasks efficiently.
- Sound technical knowledge of automotive systems and repairs.
- Proficient computer skills and familiarity with automotive software and systems.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Customer-oriented mindset with a commitment to delivering exceptional service.

Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.

  • Automotive Service Technician

    1 week ago

    Arlington, United States Mirak Automotive Group Full time

    Job DescriptionJob DescriptionMirak Automotive Group a family owned and operated in Arlington, Massachusetts since 1936. We sell and service Chevrolet, Genesis, and Hyundai. We are adding Automotive Technicians of all levels due to our growth and expansion. We are looking for resolute, motivated career-minded individuals who are immediately available to...

  • Automotive Service Manager

    4 weeks ago

    Arlington, United States Automotive Search Group Full time

    **Duties and Responsibilities**: - Manage the service team, including hiring, training, and supervising technicians and service advisors - Oversee the scheduling of repairs and maintenance with customers and technicians - Ensure ROs are completed and closed out in a timely and accurate fashion - Maintain inventory levels and order parts as needed - Ensure...

  • Senior Automotive Service Technician

    1 week ago

    Arlington, United States AutoNation, Inc. Full time

    AutoNation Ford Arlington Own an Important Lead Position with Options for Future Advancement Join the Nation's #1 Automotive Service Provider If you're a certified automotive service technician with strong experience and solid leadership skills, this Service Technician, Technician, Service Tech, Automotive, Customer Experience, Service Advisor, Retail

  • Diesel Technician

    4 weeks ago

    Arlington, United States Gilchrist Automotive Full time

    Job DescriptionJob DescriptionDiesel Technician – AutomotiveNew building coming with climate control. We run an honest shop and need honest, hard-working techs looking for great plce to grow in career. To be a success at our dealership, you need to have solid skills and solid ethics. We also know that to keep a good service tech, a dealership has to treat...

  • Automotive Service Technician

    3 weeks ago

    Arlington, United States MeiGroup Full time

    Job DescriptionJob DescriptionAutomotive Service Technician - Mi Gente Auto (Express Shop)We run an honest shop and need honest, hard-working techs. To be a success at our dealership, you need to have solid skills and solid ethics. We also know that to keep a good service tech, a dealership has to treat them right by paying them well and offering room for...

  • Automotive Service Technician

    3 weeks ago

    Arlington, United States MeiGroup Full time

    Job DescriptionJob DescriptionAutomotive Service Technician - Arlington Truck Center (Customer Service Shop)The Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. Our technicians inspect and repair our selection of preowned vehicles. Responsibilities:Diagnose repair...

  • Automotive Insurance Advisor

    3 weeks ago

    Arlington, United States MeiGroup Full time

    Job DescriptionJob DescriptionInsurance Advisor - Arlington Truck CenterJob Description: Verify insurance, accident car claims, follow up with deductible payments, and follow up with outside claims. JOB RESPONSIBILITIESOutbound/ Inbound callsNotate accountsFile CPI claimsEstablish the initial first party claim file based on case facts, best practices,...

  • Automotive Insurance Advisor

    7 minutes ago

    Arlington, United States MEI Group Inc Full time

    Insurance Advisor - Arlington Truck Center Job Description: Verify insurance, accident car claims, follow up with deductible payments, and follow up with outside claims. JOB RESPONSIBILITIES Outbound/ Inbound calls Notate accounts File CPI claims Establish the initial first party claim file based on case facts, best practices, protocols, regulatory issues...

  • Automotive Technician

    4 weeks ago

    Arlington Heights, United States Autohaus on Edens Full time

    Job DescriptionJob DescriptionPlease note; this role is based in Northbrook!Responsibilities: Perform work specified on the repair order with efficiency and in accordance with dealershipTest-drive vehicles, and test components and systems, using diagnostic tools and special service equipmentDiagnosing, maintaining, and repairing vehicle automotive systems...

  • Automotive Electrical Technician

    2 weeks ago

    Arlington, United States GTT, LLC Full time

    Automotive Electrical TechnicianContract Duration 12 MonthsJob Description:Our client is looking for skilled Automotive Electrical Technicians in the Arlington, TX Area.This position is responsible for diagnosing electrical system circuit faults and repairing electrical wiring to OEM standards, diagnosing problems with all vehicle electrical systems,...

  • Automotive Electrical Technician

    7 days ago

    Arlington, United States GTT, LLC Full time

    Automotive Electrical TechnicianContract Duration 12 MonthsJob Description:Our client is looking for skilled Automotive Electrical Technicians in the Arlington, TX Area.This position is responsible for diagnosing electrical system circuit faults and repairing electrical wiring to OEM standards, diagnosing problems with all vehicle electrical systems,...

  • Automotive Electrical Technician

    7 days ago

    Arlington, United States GTT, LLC Full time

    Automotive Electrical TechnicianContract Duration 12 MonthsJob Description:Our client is looking for skilled Automotive Electrical Technicians in the Arlington, TX Area.This position is responsible for diagnosing electrical system circuit faults and repairing electrical wiring to OEM standards, diagnosing problems with all vehicle electrical systems,...

  • Automotive General Service Technician

    1 month ago

    Arlington, United States Main Street Auto Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryDental insuranceHealth insurancePaid time offParental leaveVision insurance We are seeking a skilled and dedicated General Tire and Lube Technician to join our team. As a leading automotive service provider, we take pride in delivering exceptional customer service and maintaining...

  • Skilled Service Technician

    1 month ago

    Arlington, United States Frank Kent Motor Company Full time

    Job DescriptionJob DescriptionJob Summary:Frank Kent Cadillac Arlington has been a family owned company for over 85 years. We are looking for a Skilled Service Technician to be part of our team.  This role requires a highly skilled, motivated, and experienced technician to provide exceptional service and repairs to various makes and models of vehicles. The...

  • Automotive Electrical Mechanic

    4 weeks ago

    Arlington, United States zobility Full time

    Job Description: This position is responsible for diagnosing electrical system circuit faults and repairing electrical wiring to OEM standards, diagnosing problems with all vehicle electrical systems, repairing damaged electrical parts, and maintaining electrical repair equipment for an automotive manufacturer. Roles and responsibilities include: ...

  • Automotive Electrical Mechanic

    4 weeks ago

    Arlington, United States Zobility Full time

    Job DescriptionJob DescriptionJob Description:This position is responsible for diagnosing electrical system circuit faults and repairing electrical wiring to OEM standards, diagnosing problems with all vehicle electrical systems, repairing damaged electrical parts, and maintaining electrical repair equipment for an automotive manufacturer.Roles and...

  • Automotive Technician

    4 weeks ago

    Arlington, United States Mid City McAndrew Motors Full time

    Job DescriptionJob DescriptionJob SummaryWe have a great opportunity for an ASC Certified Automotive Technician to join us.  We will be servicing all varieties of vehicles to ensure you are never bored working on the same car, day after day! We are centrally located in Arlington and offer a great working environment. We are looking for someone who is A...

  • Automotive Technician

    4 weeks ago

    Arlington, United States Mid City McAndrew Motors Full time

    Job DescriptionJob DescriptionJob SummaryWe have a great opportunity for an ASC Certified Automotive Technician to join us. We will be servicing all varieties of vehicles to ensure you are never bored working on the same car, day after day! We are centrally located in Arlington and offer a great working environment.We are looking for someone who isA Team...

  • Service BDC Representative

    2 weeks ago

    Arlington Heights, United States Tasca Automotive Group Full time

    DescriptionArlington Heights Buick GMC/Tasca Auto seeking Full-time openings for talented and outgoing individuals to join our multi-location team as a Service BDC Representative. You will be responsible for handling service department calls, emails and leads while maintaining a quality relationship with our current customer base. Full training available....

  • Experienced Luxury Automotive Sales

    3 weeks ago

    Arlington, United States Frank Kent Motor Company Full time

    Job DescriptionJob DescriptionJob Summary: Frank Kent Motor Company is seeking an experienced and highly motivated individual to join our team as an Experienced Luxury Automotive Salesperson. This is a full-time commission-only sales job in the auto industry. As a top luxury automotive dealership in Arlington, Texas, we are looking for an individual...